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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
We were not overly impressed. We went there to get my bridesmaids their dresses and after 2 hours of them trying on dresses, we went to order and 2 of the 4 dresses were not going to be in time for my wedding. We had an appointment in which you give your wedding date prior to the appointment. We could have saved a great deal of time had we been told certain dresses wouldn't come in certain color I wanted. We are hoping the dresses come in on time....
Business response:
Hello Elizabeth, we sincerely apologize for the inconvenience that this has caused you. We are committed to providing every guest with exceptional customer service, and we did not live up to that standard for you. We will be sure to address this with our team. Thank you, Cierra S
HORRIBLE! My wife and I got married last year on August 27, 2016 and decided to go with davids bridal for her dress because of it being a big store we thought they would have experienced staff. This was not the case at all! My wife and her bridesmaids all went to the store across from limeridge mall on upper wentworth at first everything seemed to be going ok, it was not until they started getting fitted for there dresses that everything went wrong! They were told by the person fitting there dresses that all of them needed ... read more
Business response:
Brent, We are so sorry for your experience with our alterations teams. This is unacceptable and we would love to speak with you more relating to this matter. Our personal customer service email is dbcares@dbi.com, please add a subject line, Attn: Jill K - Alterations at 408. We would be more than happy to discuss this issue with you further. Thank you so much for contacting us in regards to this matter. Take Care, Jill K
Business response:
Hello Chante, Thank you for contacting us with your valuable review. We would love to know how we could improve your experience to make it more of a five star experience. (dbcares@dbi.com Attn: Jill K) Thank you, Jill K
Business response:
Hello Whitney, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Absolute worst customer service I have ever experienced. I came from Boston as my family is in CT and my sister is getting married and we were looking for bridesmaids dresses. The store called the day before and tried to get us to reschedule because they were overbooked. Not sure how them overbooking became our problem but they made it very clear to us not to expect much out of our visit. Sure enough the appointment was a disaster-we ended up selecting a dress for the bridesmaids at the end of our hour, went to check out and... read more
Business response:
Amanda, We are so sorry to hear that your experience was less than rewarding with our Manchester store. It would be an honor to look into your styles and make sure we can locate all the sizes you need to complete you party. If you would like us to assist you further, please email us at dbcares@dbi.com (Subject- Attn: Jill K - Manchester location). Thank you, Jill K.
It was so busy and chaotic inside that it felt like such an impersonal experience trying on dresses. Very rushed and even though we were early to our appointment, because our stylist was running behind, the bride was told that her appointment would only be an hour vs the full hour and a half she was supposed to get. As for bridesmaids dresses, they didn't have nearly enough sizes in anything, so some of us had to wear dresses that were 5-6 sizes too big...then order a NON REFUNDABLE or NON RETURNABLE dress without even getti... read more
Business response:
Hello Cassie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Ross A) Thank you.
Even though I had an appointment, my stylist was still double booked. Since I was only shopping for a single bridesmaid's dress, her focus was obviously not going to be me. This was made clear within the first 30 seconds of the appointment. My friend and I were left on our own to find dresses to try on, then had to go purposely seek out my stylist to get shoved in a fitting room and never checked on again. My friend had to find her once more to confirm my size, which was just referenced as "whatever dress fit best" rather th... read more
Business response:
Hello Audrey, thank you for taking the time to share your feedback. We deeply apologize that you were unhappy with our services during your recent visit. This is not the type of service we expect to provide for any of our guests. We understand that you found your dress at another location, however if we can assist you with anything in the future, please let us know. Best, Christine G.
Business response:
Hello Anna, Thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN April B. in the subject line. Thank you, Cierra S
Extremely congested When my bridesmaids were trying to try dresses on. Lots of pushing and shoving of other girls trying to get into dressing rooms too. Couldn't find our attendant anywhere. Not personable at all. Felt very rushed due to how busy they were once our attendant came along. Sad that one of my most exciting life events had to be experienced like this. I got my wedding dress else where and it was no where near an experience like this. Wish I would have went there for bridesmaid dress shopping too.
Business response:
Hello Krista, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. We understand that you found your gown at another location, however if we can assist you with anything further please let us know. We would love to have you back to find your perfect bridesmaids dresses. Best, Cierra S.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,424 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.