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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hi Meagan, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with (ATTN Marquita) Thank you Marquita D.
I went to the store and I bought 2 robes,as they didn't have my size they ordered them... They didn't arrive on the time they told me ( I wait 3 weeks for them) as I am not from USA they told me that they will make me a refund. It has been more than 4 months and I still waiting. I called the store once a week during 3 months and still no response of my money. kyra made the order but now no one is responsable.
Business response:
Hello Maria, on behalf of David's Bridal I would like to apologize that you did not have a good experience on your recent visit. We value our customers and are committed to making every experience a positive one. I would love to have our management team follow up with you. Please send us an email to dbcares@dbi.com with ATTN Cierra S. in the subject line. Thank you, Cierra S.
Went twice HORRIBLE HORRIBLE HORRIBLE once without appointment and was treated HORRIBLE shoved in a room with bunch of dresses and no one around, same the second time around even with an appointment! They were rude and acted as of we were a bother
Business response:
Hello Amanda. We would like to apologize that you did not receive the attention that you should have on your recent visit. Despite it being our busy season, we strive to give all of our guests a quality experience and it does not sound like we accomplished that for you. We would love another opportunity to give you the service you deserve. Please email us at Dbcares@dbi.com (attn: Ross A) so we can set you up with a more personal appointment. Thank you, Ross A.
I scheduled appts weeks before for my bridesmaid and one for my maids of Honor. Both days (Thursday and Friday) we got terrible service. The first day, the woman wouldn't listen to what I wanted them to try on. The second day, I pretty much helped my bridesmaid myself in terms of finding her dresses. It was ridiculous. And never again will I go back. I'm glad I didn't give them anymore of my money and bought my dress elsewhere.
Business response:
Brittany, We are so sorry about the experiences you encountered during your visits with us. It is terrible to hear that our team fell short in assisting you with exceptional service that we value. Congratulations on finding your dress, we are more than happy for you! We would love to assist you further, during this special time in your life. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
I am a bride and I am only giving 1 star for when I had to go bridesmaid dress shopping and the sales associate assigned to us did not introduce herself and acted like she had only slept two hours and kept yawning and just made me feel not excited about the shopping experience. While my bridesmaids and I were looking through the racks for dresses she just stood around by the rack not giving any kind of good customer service. My bridesmaid was trying on the dress and she needed a different size I looked at the sales rep and... read more
Business response:
Hello Jordan, we are very sorry to hear that you were disappointed with your experience. We take these matters very seriously. We will be sending this feedback to ensure our associates are providing the correct information and helping each guest properly. If you would like to return or discuss any issues further please email us at dbcares@dbi.com (Subject: Attn Ross A). We apologize again for this experience. Congratulations and best wishes. Ross A.
This store is terrible (Pineville NC). I purchased everything for my wedding here and spent thousands of dollars. I came back today with my mom and sister to get a mother of the brides dress for my sisters wedding and they wouldn't take 5 minutes to let our mom try on 3 dresses that we already had picked out. We live almost 2 hours from this store and as I said before we've done plenty of business here. There customer service is horrible. I'm pretty much done with David's Bridal or at least with this location. We'll shop els... read more
Business response:
Hello Amy. On behalf of David's Bridal I would like to offer our most sincere apologies. We are committed to offering quality service, and I am deeply sorry that we did not provide that for you. I would like to have someone from our management team reach out to you so we can rectify this. Please email me at dbcares@dbi.com (Attn:Brittiany) with your contact information so that we can do so. Thank you, Ellice J.
It took me a 4 times over there and my last experience was amazing. My 3 before hand was horrible. I guess it just depends on who u get to help u.
Business response:
Hi Heather, Thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with (ATTN Ross A City/Store Location). Thank you, Ross A.
Absolutely horrible. Had five dresses ordered for a wedding, a dress for the bride, maid of honor, and three brides maids. Four out of five dresses were wrong when we received them. Literally had to drive over an hour to get here only to realize almost everything was messed up including the bride's dress. There is much more to add here, but I will leave it at this. I do not suggest going there and we will never go there again.
Business response:
Hi Samantha, we are so sorry for a less than rewarding experience with our Albany store. We would love for you to provide us with suggestions to improve your visit to a more exciting experience. If you would like to email us, it would be our pleasure to assist you further regarding this matter. (dbcares@dbi.com Attn: Jill K - Albany) Warmest Regards, Jill K.
Business response:
Hello Laurissa, thank you for sharing your rating. We are happy to know that you enjoyed your time with our team in Grand Rapids. Best wishes. Ross A.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,424 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.