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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I had a scheduled appointment for a month for my bridesmaids to try on and purchase their dresses here. Not only was the staff completely rude, but they were unaccommodating and only gave us one room for seven girls. They then kicked us out of that room for a bride who was obviously more important to them. We then walked out without spending any money and took our money elsewhere. You all lost at LEAST $1500 today from what would've been paying customers. I would not recommend this dress shop to anyone ever.
Business response:
Hello Taylor, we cannot apologize enough for you and your parties recent visit with us. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn:Ciara D. ) Thank you.
My best friend had an appointment scheduled and was so excited to buy her wedding dress. However the associate assigned to my friend seemed extremely disinterested in helping my friend (who was shopping on a budget) and very interested in assisting the young lady next to us, who was trying on the higher priced gowns. My friend and I ended up finding her dress and I assisted her in trying it on. We felt ignored. The young lady next to us had numerous women with her who were sitting in the area assigned to my friend. Not a pos... read more
One of the girls that was with my bridal party had gotten sick. It was very unfortunate for everyone and she was so embarrassed. As we were leaving, luckily she was outside, three of the employees were talking about it and going on in great detail with disgust on their face to other customers. One was Brooksann, a darker haired lady who was a little older, and a young dark headed girl. They were doing hand motions and everything. It could've happened to anyone or even them and it was very very unprofessional of them to be sp... read more
Business response:
Hello Tabbie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
I went in for bridesmaid dresses. The associate that was helping us didn't help much. I understand you have to check on others to see if they are doing okay. But if you ask for us to make an appointment I would hope we would get help with style, sizing, color options. With our appointment we only saw the associate maybe 3 times for about 2mins. We understand some days are busier than others. I would assume the store would plan for the traffic better. I will be shopping else where for my bridal needs.
Business response:
Hello Jadie, I apologize that you did not receive the full attention that you deserved. As we go into our busy season, we do our best to accommodate all of our guests. Please allow us the chance to restore your trust in our store. We would love to set you up with a comeback appointment when the store has less of a party like atmosphere. Thank you, Cierra S.
I went into this location yesterday with my mother and future MIL to look for my dress. We came in significantly earlier than our scheduled appointment due to finishing up at another shop early and they managed to "squeeze" us in. The shop was busy and the person they assigned to me was a flustered mess. She pulled a few dresses I was interested in and practically threw them at my mom and said she could help me get them on. The dressing room was a tiny little thing with no mirrors and was as dirty as some of the sample dress... read more
Business response:
Hello Catherine, On behalf of David’s Bridal I would like to apologize that your recent visit was not up to standard. Your experience does not reflect what we as a company strive to provide for our customers. I will be sure to pass along your feedback so that our team can grow from it. Thank you, Ellice J.
I was treated like a walking dollar sign. I was pressured to buy a dress I said I didn't like and was basically told I had no style and should be able to wear it for one night. Ironically it was the most expensive one she pulled. If I don't like a dress I wont buy it just because I was insulted. The consultant, for lack of a better word, was absolutely rude. When she did bring a dress I liked, it was more than double my budget. Worst experience. I would not recommend this place to anyone.
Business response:
Hello Grayce. I sincerely apologize that you were treated with disrespect and the consultant disregarded your budget. This is not the type of service we strive for as a company, and we will use your review to better our training of consultants in the future. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
In a word- Awful! To begin, the store is chaotic and unclean. Please don't think an appointment is guaranteed or means you won't wait. It also doesn't mean you'll get your full time. Initially my 1:00 appointment was lost, and I only found this out by calling the day before to confirm my appointment, so I had to reschedule. I arrived on time with my 2 friends, and waited a while before I was given a "stylist" who only "had 40 min" (my appointment slot was 60). I was not called by name, and in fact the "stylist" couldn't even... read more
Business response:
Hello Melissa. We are deeply to sorry to hear that your recent visit was not a pleasant one. We want every guest to feel special, informed, and well taken care of. It sounds like we did not provide that experience for you and we apologize for that. I would love to have someone on our management team follow up with you on your experience. Please email us at dbcares@dbi.com (attn: Ellice) with your contact information so that we can do so. Thank you, Ellice J.
The worst experience ever!!! Very booked! Did not make the time for me.... waited way to long for my appointment, when the employees just sat around talking. Did not help me at all. Ended up leaving before even trying on a dress! Worst dress shop!
Business response:
Hello Teresa, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location). Best wishes. April B.
I had a 2 o'clock appointment. Was told to browse. We picked some dresses and when our stylist finally came over she looked at us and said I pull the dresses... I tried to be nice and let it go. She proceeds to put us in a room she measures my girls then tells them what size they should be then vanished. Me and my mother were pulling dresses for my girls to try on. She finally appeared when I asked for a color chart and wanted us to buy on the spot. We opted to wait to order. We definitely want the dress but you don't get an... read more
Business response:
Hello Stephanie. We are deeply saddened that your recent visit to our store did not meet your expectations. At David's Bridal, our goal is to provide every guest with exemplary service from start to finish. I apologize that we failed to do so on your visit. Thank you for sharing your feedback. We will be sure to address this with our management team to ensure this does not happen again. Best wishes, Cierra S.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,424 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.