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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Marie, We are disappointment that we were unable to provide you with a full five star experience. It would be an honor to improve your most recent visit with us. (dbcares@dbi.com Attn: Jill K - Ottawa) Best Wishes, Jill K.
Not a very good experience, my consultant Elaine seemed very pushy because I didn't like any of the dresses she picked out. But she clearly had my online profile printed out with the dresses I liked. Of course they only had one of the dresses in a size 12 I'm a 14 so that didn't work. Also she didn't ask or help my bridemaids find anything and when I didn't say "Yes to the Dress" our consultant ELaine was really pissed. So I will not be going back.
HORRIBLE EXPERIENCE! Went in for bridesmaid dresses. 3 adults and 1 is a junior bridesmaid. They literally had no junior bridesmaid dresses available. My niece wasted hours trying on dresses only to be told after wasting time trying each one on that they wouldnt be able to get it for my wedding which is in june. We even tried to put her in a size 0 adult dress and we were going to have it altered but they couldnt even get the dress in a size 0. we also asked that if we had to order an adult dress which is more expensive and ... read more
Business response:
Hello Angel, we are very sorry about the inconvenience we cause you with your junior bridesmaids dress.. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Cierra S. ? City/Store Location). Thank you, Cierra S.
Don't ever shop here. The people that work there are not helpful and have very bad customer service
Business response:
Hello Stacey, thank you for leavign your feedback. On behalf of David's Bridal I would like to apologize for the bad service you experienced on your last visit. We value our customers and are committed to making every experience a positive one. Please allow us the chance to restore your trust in our store. We would love to set you up with a comeback appointment when the store has less of a party like atmosphere. Thank you, Cierra S.
I must say I was happy with my final dress selection, but my experience was not great at all. First I called to confirm my appointment and I was told that I didn't have one when we were half way to the place then we were rushed to choose,me being the person I am I didn't let that happen because u wasn't leaving til I found what I wanted you already didn't schedule my appointment. Then we had top two the lady that she should be dressing me from head to toe which she was not doing last but not least I was so rushed that I neve... read more
Business response:
Hello Leona. We were disappointed to hear about the lack of service you received on your recent visit. Our top priority is to ensure all of our guests are well taken care of, and we apologize that we fell short of that goal.We would be more than happy to look up that information and email it to you. Please email us at DBcares@dbi.com (attn Ellice) so that we can do so. Thank you, Ellice J.
I went to Davids Bridal in Syracuse with my mother, future mother-in-law and maids of honor. I had very high expectations because I had an amazing time and experienced great customer service in Buffalo. However that wasn't the case. My appointment was for 11am and my party pulled their own dresses, which was fine. We finally agreed on a dress around 2pm, however, they wanted my maids of honor to order a significantly larger dress (size 0 to a size 9 and size 11 to a size 19). I asked to speak to a manger because anything ove... read more
Business response:
Hello Ashley, We are terribly sorry for falling short in providing you with a full five star experience. We're appalled that you were unable to order the dresses for your girls, after spending so much time in finding the perfect dress. We would love to assist you further in ordering your styles in the correct sizes. Let us know if you would like us to contact you, so that we can assist you with this matter. (dbcares@bi.com Attn: Jill K - 109) Thank you, Jill K
This David's bridal was the worst bridal shop I could imagine!! I went in hoping to find my perfect dress and all I found was staff who hated their job and had no interest in helping me find a dress that suited me. It became very apparent that she had no interest in listening to what I wanted. Our consultant kept disappearing and wouldn't even help me when I had a dress on to get the dress straight or accessorize me. Once I gave up on wedding dresses due to lack of help the consultant abandoned us all together despite us... read more
Business response:
Hello Donna, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback. It allows us re-evaluate the stores needs so that we can make the proper adjustments to ensure better selection in the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! If you would like to provide us with any additional details, or if you would like to schedule another appointment, please feel free to e-mail... read more
The consultant didn't listen to what I wanted, she incorrectly sized me three times, and the whole team was short with us and rather rude to my group at the end of our appointment. I've had pleasant experiences at other DB locations, but the Danbury branch is subpar
Business response:
Hello Gwendolyn, thank you so much for sharing your star rating, we are so sorry that we could not provide you with a full 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com with ATTN Cierra S. Thank you, Cierra S.
I have called the store multiple times and not a single person answers the phone!! I've let the phone ring for up to 5 minutes and still nothing. Really disappointing. Update: I changed my 2 star review to 4 stars because the manager of the store called and apologized for the inconvenience and made everything great again and answered the questions that I had!
Business response:
Hello Alyssa, thank you for taking the time to provide us with your feedback. Is there something I can help you with? We would love to help you on your journey we just need some additional information please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,424 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.