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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
It was horrible, the consultant that was to assist us in finding dresses for me Aunts bridal party was NOT so helpful and very un-organized..However we wasted 2 hours there and still ended up going to another bridal shop and purchasing dresses there...
Business response:
Hello Courntey, thank you for taking the time to share your feedback. We deeply apologize that you are unhappy with our services during your recent visit. We understand that you found your gown at another location, however if we can assist you with anything further please let us know. Best, Cierra S.
I wasn't happy with the experience at Davids Bridal. We had an appt at 10:30. We were sent to our area but at 11:00 we still didn't have our stylist. When she did come she was so busy helping another bride that we did not get such great service. It was not a great experience.
Business response:
Hello Pam, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D
Worst customer service ever! I will never recommend anyone to go there. Very rude from the minute we walked in. Was put into a smaller room to try on dresses and didn't help me into the dresses (my bridesmaid had to help me). Only showed me 3 dresses and proceeded to stay that I should go home and sleep on what type of dress I wanted. Never again! Go to Alfred Angelo! They were amazing and made me feel like a queen!
Business response:
Hello Stephanie, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Thank you for sharing your feedback, if we can assist you with anything further please let us know. Best, Cierra S
Understaffed......................................
Business response:
Hello Kristina, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
I have been in several weddings and have never had such a difficult experience getting a bridesmaids dress. They advertise plus size dresses, but fail to tell you that a larger dress takes 4-6 months to be made and shipped. That is simply ridiculous. I also struggled to communicate and place an order with store employees who insinuated that I was lying about a phone call with a customer service agent. I will avoid giving them my business ever again.
Business response:
Hello Emily Ann. We would like to apologize for the frustration you've had in ordering your bridesmaid dress. The lead time on all of our dresses fluctuate depending on the color, style and size. That being said, we strive to keep all of our guests well informed and we did not accomplish that. We appreciate you taking the time to share your feedback, it allows us to grow as a company. Thank you, Ellice J.
Horrible customer service today. It's a shame because I spent so much money here on my own wedding and never had an issue. I came in to order a bridesmaids dress for my friends wedding and the lady working the sign in desk was super rude! I was talking to another employee and the lady sitting down cut us off and said "what do you need, trying on prom dresses?" No I need to order a bridesmaid dress and don't remember the size. The other girl I was talking to was going to let me try it on and the lady sitting down said "nope, ... read more
Business response:
Hello Kayla, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Very crowded.. and you only get a mirror on your change room door to look at your dress. My consultant was not listening to me and never pulled what I liked even though i showed her pictures and kept repeating that I wanted certain things. She kept dissapearing when I came out of the dressing room and my mom had to be the one to do up my dress half the time. After an hour and a half your time it up and you have to leave (which is NOT enough time to find your wedding dress)
Business response:
Hello Holly, We are so sorry for the less than rewarding experience you had with our Cambridge store. We strive to provide quality service to all of our guests and regret that we fell short. It would be an honor to help assist you further in the styles you truly would love to try on. (dbcares@dbi.com Attn: Jill K) Best Wishes, Jill K
This place is lucky i dint file a lawsuit for calling my 9 year old fat and have her crying in the dressing room have some fucking respect smfh
Business response:
James, We are deeply sorry for the unacceptable service provided to your daughter. We are astonished to hear how disappointing your visit was with us. We are here for you and your daughter! If you would like to contact us, please email dbcares@dbi.com, so we can ensure this situation is resolved. Thank you, Jill K.
Was there for support for my friend and her bridesmaids! We were sitting in some chairs and Debra I think her name was told us we had to get up for actual brides party's!! Last time I checked my friend is getting married so she is an actual bride and the whole 3 hours we were there no one sat there!! Than to make a little girl cry because you are in a rush to end!! Than as my friend is going to buy a dress that we all told her not to because of the way we were treated the girls iPad dies and we have to start all over! Wish w... read more
Business response:
Hello Brian, We are so sorry to hear about the experience you encountered during your visit. We have provided the store operations team the information you provided. We will work with them to ensure additional coaching is provided to all appropriate associates. We would love to improve your experience with us. Our email is dbcares@dbi.com (Please add a subject as - Attn: April B. - 156) Warmest Regards, Jill K.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,424 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open at 10:30 a.m.