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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My experience was less than magical. I was told by the sales girl I could do certain alterations to the dress to make it the way I envisioned. When I went to my first fitting, I was informed I could not. I would not have spent over $1000 on the dress if I couldn't get it the way I wanted and told I could do. Then the real pain started. The altered my dress too much the first TWO times they had to rush order another and start over. After getting fitted for the second dress, I returned for the 5th time, I tried to give th... read more
Business response:
Hello Marcie, we’re sorry to hear your experience wasn’t better at our Freehold location. We definitely appreciate you taking the time to let us know about this. We’d like to learn more about your time with us. Can you please email your contact information to DBCares@dbi.com? Thank you, Kristen W.
We waited three hrs to meet with a stylist just for her to let me try on only 3 dresses and tell us we had no more time . Very poor attitude and I will be spending my money else where !
I had an appointment for my bridesmaids to get dresses yesterday and we arrived early. The girl at the front desk was rude right off. She waves us off to go find dresses while she finds someone who can help us. So we go look for dresses and we find like 5. We are still waiting on someone to help us. I go over and ask who's helping us she finally gets us a woman after 15 more minutes. I don't remember her name. We were not introduced. She throws my girls into a dressing room walks off and we don't see her again until we have ... read more
I've made an appointment to pick up my dress at a later date in a few hours later I get a call back asking me what time I'm going to pick up my dress do you guys write anything down that we call and ask you that's ridiculous this is like the second time I've had an awful experience with them get your s*** together
Business response:
Hello Alicia, we deeply apologize for this. We understand your frustrations and we will be sure to address your concerns with our store operations team. Thank you, BrittianyD.
This place sucks!! really bad customer service!!
I went this week for an appointment, and it was the worst experience. I don't know what I would do if my sister wasn't there helping me in & out of the dresses! Our consultant was rude, and didn't even introduce herself to us as she met up at the front area. When the consultant did help, she would bring me dresses that she knew were too small, and not what I had told her I was looking for. I did end up finding a dress I really like their, however I'm not sure I can bring myself to give them business after my experience
Business response:
Hi Shaina, we can’t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. So that we can promptly and personally address your concerns, please email DBCares@dbi.com with more info including your daytime phone number, and a representative from our Customer Service team will be back in touch shortly. Thank you, Kristen W.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,049,414 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is closed now. It will open tomorrow at 10:30 a.m.