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David's Bridal Grand Rapids MI
- Bridal
- Grand Rapids, MI
About this business
Location details
Centerpointe Mall, 3585 28th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Katie, Thank you for sharing your review. Please email us at DBCares@dbi.com(Attn:BrittianyD) and let us know how we can better assist you. Thank you, BrittianyD.
I had a terrible experience today! The consultant barely spoke to me and treated me like I was a negligible annoyance. The consultant only pulled me 2 dresses in a 30min period. She would thrust them at me then rush away. The consultant seemed inconvenienced with me even being there; She didn't help me in or out of any dresses and didn't offer to clip the dresses tight (My friends had to hold the dresses so I could see the shape as I'm a size 3 and most of the dresses are too large). Not to mention, I had to re-hang all of t... read more
Business response:
Hello Sandy, we are so sorry to hear that your recent experience with us was disappointing. It’s our goal to make our customers feel celebrated & rewarded during their time with us, and we are so sorry to hear that was not the experience you received. We understand that you have gone else where for your gown, however if there is anything else we can assist you with, we would love to have you back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if you would like to schedule an appointment. Thank... read more
Worst Experience. Today a friend of mine had a Bridal Appointment and the consultant was horrible. The whole experience was horrific. No bride should be made to feel that insignificant.
Business response:
Hello Erin, we are so sorry to hear that your friends recent experience with us was disappointing. We would love to have her back for a better experience. Please email us at DBCares@dbi.com (Attn:BrittianyD) if she would like to schedule an appointment. Thank you
I can't say I particularly enjoyed our visit here. I chose Davids Bridal because I knew they'd have lots of styles on hand, in many colors and sizes, but I regretted it almost immediately. I had 7 bridesmaids that all needed to try dresses on and they had 1 dressing room for us, even though there were many empty ones. Our stylist wasn't very enthusiastic about helping us and to be honest, I'm not sure I saw her smile once. This is supposed to be a very happy time, one that's enjoyable and it was nothing but stressful. The on... read more
Business response:
Hello Ashley, we deeply apologize that your recent experience with us was disappointing. Please let us know if you and your party were able to find everything you need and if we can further assist you. Email us at DBCares@dbi.com (ATTN:BrittianyD.) if we can further assist you. Thank you.
The WORST service I have ever experienced. Every single bridesmaid had issues ordering their dresses and I had 8. Consultants are the worst. One of my bridesmaids had her baby at 23 weeks and never even picked up her dress from the store. Spoke to our location and corporate and they said all they would do is offer in store credit. That will really help her put gas in her car to see her 1 pound baby every day 20 mins from her home at the hospital. Save yourself the trouble and skip this place at all costs!
Business response:
Hello Francesca, we sincerely apologize that your party had such difficulties with their dresses. So that we can learn more, please email us at DBCares@dbi.com(Attn:BrittianyD). Thank you.
One star isn't even correct. 0 stars. They lost the brides appointment , seemed irritated to have to fit us in on their mistake. No one there greeted anyone with a smile. These are brides for crying out loud. The employees should wipe the bitter scowls off their faces and be way more fun. This is supposed to be a memorable experience. The consultant who works with us, just wanted to get us out of there. We found the "dress" that the bride was pleased with on all the bridesmaids, only to discover that we weren't told it would... read more
Business response:
Hello Jay, we cannot apologize enough for you and your parties recent experience with us. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Please know that we will be addressing this with our team to ensure this does not happen again. We are looking forward to having you back with us for a better experience. Please email us at DBCares@dbi.com if there is anything else we can assist you with. Thank you, BrittianyD.
Picked out a dress and let's just say I may not come here ever again! I was not greeted by anyone when I came into their store then shopped with no assistance, stood by the dressing rooms holding 6 dresses to try on for a few minutes before finally a sales associate asked if I was waiting for a fitting room. When I answered yes she told me to go into either room 7 or 8 whichever one I liked best. I tried on all 6 dresses with no assistance and because there are no mirrors inside the rooms came out each time visibly trying t... read more
Business response:
Hello Sicora, we deeply apologize that you were not properly assisted during your recent visit with us. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We will be sure to provide our team with additional training to ensure that this does not happen again. Please let us know if there is anything further we can assist you with. Thank you, BrittianyD.
My first experience was awful. My consultant didn't seem very knowledgeable and the store was a mess. My second trip in was phenomenal. Apparently, management had changed between appointments and the staff was much more professional and it was clear that things were being run by someone with much more experience. My third experience was with my future mother in law and it left much to be desired. Although a lot went wrong, they did try to make things right. If you choose to go to David's Bridal, I strongly suggest making a... read more
Business response:
Hello Jenna, thank you for taking the time to share your feedback. We are so sorry to hear that your initial visit with us was disappointing as well as your last. Please let us know how we can better assist you. You can email us at DBCares@dbi.com with more information. Thank you, BrittianyD.
We walked in to search for a homecoming dress....didn't have an appointment.....we were still greeted with kindness and respect.
Frequently asked questions about David's Bridal Grand Rapids MI
How is David's Bridal Grand Rapids MI rated?
David's Bridal Grand Rapids MI has a 4.4 star rating with 4,186 reviews.
When is David's Bridal Grand Rapids MI open?
David's Bridal Grand Rapids MI is closed now. It will open tomorrow at 10:30 a.m.