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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff
Business response:
Danielle,Thank you for your feedback. We are glad to hear you encountered friendly staff members and hope you will stay here again soon!
Not much to do in resort
Business response:
Yun,Thank you for staying with us. We hope you will be able to return on a weekend night when all amenities and venues are open for your enjoyment!
After an entire day on the road, we were excited to have 7 options for dining as offered online as we did not want to have to get back into the vehicle to find something. The woman at the front desk also told us we had seven options. After we hit the casino we were ready for a fine meal only to find out our options were very limited. Two of the restaurants were closed (our preferred options because of dietary issues). We feel mislead about our options and unhappy that we had to go elsewhere for a satisfactory meal.
Business response:
Keith,Thank you for taking the time to share your feedback with us regarding your stay. We sincerely apologize for any inconvenience that you experienced with our dining options. Due to unforeseen circumstances, some of our dining operations are running on temporarily reduced days and hours of operation. We hope you will consider staying with us again in the future. We appreciate you staying with us and for choosing del Lago Resort and Casino.
Nothing specific
Business response:
Beth,Thank you for sharing your feedback. We are glad to hear you enjoyed your stay. We hope you will visit us again soon!
The maintenance gas to come and fix the plugs from the desk and there was no visible vuew just the rufing
Business response:
Camen,Thank you for sharing your feedback, and for alerting us about the maintenance issue with the plugs. We will be sure to have this taken care of.
Nice area. Safe and quiet.
Business response:
Maria Lina,We appreciate your feedback and look forward to your next visit.
Hotel and room was beautiful. Only downside was lack of dining choices that were open. Breakfast was only available at one place and the line was extremely long. Could not wait so had to leave without eating and spent $$ elsewhere
Business response:
Diane,Thank you for sharing your feedback with us. We are glad to hear you enjoyed your hotel stay. We will share your feedback with our food and beverage team regarding dining options.
Nice room! Very nice room and comfortable bed for a quick concert getaway.
Business response:
Matthew,We are happy to hear you enjoyed your stay and that you enjoyed your hotel room. We hope you'll stay with us again soon.
Business response:
Tracy,We are thrilled to hear to enjoy your visit with us. We hope you'll return again soon.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,206 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.