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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tina, Thank you for your feedback. We are glad to hear we met your expectations.
The room was amazing!!! Very clean and had a lot of extras! All staff were so nice and approachable. The spa and Portico restaurant were closed as they are only open on the weekends, which was a disappointment as we were so looking forward to both! Although I understand with there not being a lot of patrons during the week as compared to weekends. The only other very minor recommendation would be to change the font or script on the menu in the Sociale. I am in my 40s and found it very hard to read…. Knowing you typically hav... read more
Business response:
Anonymous, We sincerely appreciate the feedback you shared with us regarding your stay. We hope you are able to visit us again when the Spa and Portico are open so you may enjoy the full scope of our amenities that we offer.
Poor service but quiet & comfy, good food Wonderfully comfortable beds and quiet rooms. Dining options are not family-friendly. If your kids are under 21, there is only 1 restaurant you can eat in, with limited seating options. The hostess told us to sit at the bar as it was the only place available. We said Sure, no problem. We sat and were immediately approached by a bartender (?) who sarcastically said he “must see IDs for everyone at the bar” (LOL- our kids are 12 and 18). We told him the hostess sat us there, but instea... read more
Business response:
Barbara, Thank you for your feedback. We sincerely apologize for the issues you experienced at the Sociale restaurant during your stay. We will share your feedback with our Food and Beverage Management team to ensure situations like this don't arise again.
I'm sure things would be better if they had sufficient staff. It was nice.
Business response:
Tyrone, Thank you very much for your feedback. We appreciate you staying with us, and we hope you will consider visiting us again. Again, we really appreciate you visiting our property to allow us to provide you with great hospitality.
Check in was supposed to be at 4 and we had to wait for an hour and a half. After being on the road for most of the day that was disappointing. Hotel is nice and the rooms were nice and clean.
Business response:
Anonymous, Thank you for your feedback. We apologize for the delayed check-in due to high business volumes. We hope that if you are ever in the area that you will stay with us again.
The resort was beautiful, the employees were friendly, there were many restaurants to choose from in the casino resort, but I didn’t hear that many people win In the casino. And, I was expecting breakfast for the price of the room
Business response:
Karen, Thank you for your feedback. We are very happy to hear you enjoyed your hotel stay and that you found there to be an abundance of dining options and that you encountered friendly staff members.
The women at the front desk check in with gray hair was wonderful and so helpfull. My only complaint was no one cleaned our room even though we put a sign on our door to do so.
Business response:
Chad, Thank you very much for your feedback. We are happy to hear that our check-in agent provided great guest service, however, we do apologize for the issues you experienced with housekeeping and not receiving daily stayover service.
Business response:
Rene, Thank you for your feedback. We appreciate you staying with us!
Business response:
Thank you for your feedback. We hope to see you again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,218 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.