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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Anastasios, Thank you for rating us a 10 out of 10. It is an honor to receive such positive feedback. Our team works diligently to ensure we provide positive experiences for our guests.
Clean rooms, friendly staff and good price
Business response:
S, Thank you for your feedback. We are glad to hear that you found your visit to be a good one with us. Our team members work diligently every day to ensure we deliver the best possible guest service and we are pleased to hear that it showed through your experience with us!
Loved honest people‼️‼️ Everything was great! We were there for a concert! From cleanliness to Service! Definitely will be visiting often !! Also I left my phone in the earring area an employee turned it in for me but the great part I had money in my case it was still there ❤️❤️❤️
Business response:
Vonetta, We are thrilled to read your review of your experience and to hear that your cell phone was turned into security and then reunited with you. We look forward to your next visit with us!
Nice clean great housekeeping
Business response:
Lamont, Thank you for your feedback. We are thrilled to hear you enjoyed your stay with us.
The room was really lovely, but that is the only good thing I have to say. The staff were marginal. The spa was only open on weekends as were the decent restaurants. The only restaurants open were those serving fast food, and that took over 30 minutes to serve up.
Business response:
Lindsay, We sincerely apologize for the service shortfalls you experienced during your stay with us. We hope you will consider giving us another opportunity to better serve you in the future.
Nice convenient place to stay. Room was very nice. Toilet has a issue that the water would not stop running without jiggling the handle. Which I reported.
Business response:
Charlene, Thank you for your positive feedback. We are glad you enjoyed your hotel room and we have addressed your concerns about the toilet with maintenance so we may have this repaired.
First time traveling there instead of using my Marriott points for a normal hotel stay. Wow, place was fantastic in so many ways. Affordable which was awesome, very well-kept rooms, amenities, and while we aren't gamblers we enjoyed the casino as well as the food options.
Business response:
Matthew, We are sincerely grateful that you gave us an opportunity by choosing to stay with us! We are thrilled to hear that you enjoyed your hotel stay with us and that you found our amenities to be satisfactory. We hope you will return again if you are ever in the area again!
Lots of things advertised on the hotels website are no longer standard operating procedure or shut down. There is no buffet, no Rainforest Cafe, and lots of table games were closed. The spa is o ly opened on the weekend. We wanted to book a couples massage but there were no timeslots available, they were booked solid for the whole weekend. Couldnt even get a couple of pedicures. There was only one store open where you can buy a logo'd vest for $125 among other unnecessities. Pretty disappointed by this, but not all businesse... read more
Business response:
Teresa, Thank you for your feedback. We are happy to hear that our team members offered friendly service, however, we do apologize for the inconvenience you experienced regarding receiving service through the Spa and that the food and beverage options that were available did not serve your needs. We hope you will consider staying with us again.
Place was great
Business response:
Christine, Thank you for your feedback. It was a pleasure serving you and we hope to have you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,214 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.