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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Del Lago Hotel Casino overnight stay Incredible ambiance; the hotel and casino look amazing interior and exterior. We were greeted by and individual at the door with and great personality and very helpful. I feel bad i forget the gentleman's name but he was great. However, the woman we encountered at the front desk was not so pleasant to deal with. I booked a King bed deluxe room and she put us in a standard room, i didnt make a fuss because we only were there for a night. She told us to stay on our floor like we were forbid... read more
Business response:
Thank you for your feedback. We sincerely apologize for the encounter you had with our Front Desk Agent during check-in, and for the stained comforter you found in your guest room. We are happy to hear that your concerns were promptly addressed. We are glad to hear that you enjoyed the ambiance of our resort and we look forward to your return visit. With guest feedback, it helps us evaluate our processes to improve for the future.
Welcoming staff, well, appointed room, excellent bathroom facilities
Business response:
Philip, Thank you for your kind words. We are pleased to hear that our staff was warm and welcoming and that you enjoyed your hotel room.
Typical casino however no pool area and limited dinning
Business response:
Kevin, Thank you for your feedback. We hope to have you as a return guest in the near future.
Everything was perfect
Business response:
Rita, Thank you for your feedback. We are happy to hear you enjoyed your stay and look forward to having you as a return guest in the near future!
Business response:
Robin, Thank you for your feedback. We are happy you enjoyed your stay with us and hope to have you as a return guest soon!
My wife and I decided to stay at this resort while visiting the wineries in finger lakes...we were definitely not disappointed...the hotel rooms are fabulous and the casino is beautiful...the Portico restaurant is a 5 star dining experience...overall you can't go wrong with staying and gaming at the Del Lago...everything is spot on!!!
Business response:
David, Thank you very much for your feedback and for visiting our resort while in the beautiful Finger Lakes region of New York. We are thrilled to hear you enjoyed your stay with us and we hope you will return here soon!
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Pass
Business response:
Richard, Thank you for your review. We are glad you enjoyed your stay with us!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,221 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.