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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent stay, friendly staff all very professional
Business response:
David, Thank you for your feedback. We are pleased to hear you had an excellent stay and that our team members provided friendly and professional service. We hope to have you as a return guest soon!
Nice room, great hospitality.
Business response:
Rene, Thank you for your feedback. We are happy to hear you enjoyed your hotel room and that you were provided with great hospitality. We hope to have you as a return guest in the near future!
Lots of old food left behind from previous guests in refrigerator that smelled
Business response:
Thank you for your feedback. We apologize for the items that were found in the refrigerator from the previous guest. We will be sure to address your concerns with housekeeping management.
Very nice smell amazing the restaurant was a lil dirty my room was amazing the casino was nice the dj on Friday an Saturday was the bomb unfortunately only thing bad happened was I lost a diamond earring that went to a set that I was in love with the Spa love love love it
Business response:
Yolanda, Thank you for your feedback. We are happy you enjoyed your hotel stay with us and we hope to have you as a return guest in the near future.
Business response:
Thank you for your feedback. We are happy to hear you enjoyed your stay with us!
Business response:
Kent, Thank you for your feedback. We are happy to hear you enjoyed your stay and we hope to have you as a return guest soon.
Del Lago Hotel Casino overnight stay Incredible ambiance; the hotel and casino look amazing interior and exterior. We were greeted by and individual at the door with and great personality and very helpful. I feel bad i forget the gentleman's name but he was great. However, the woman we encountered at the front desk was not so pleasant to deal with. I booked a King bed deluxe room and she put us in a standard room, i didnt make a fuss because we only were there for a night. She told us to stay on our floor like we were forbid... read more
Business response:
Thank you for your feedback. We sincerely apologize for the encounter you had with our Front Desk Agent during check-in, and for the stained comforter you found in your guest room. We are happy to hear that your concerns were promptly addressed. We are glad to hear that you enjoyed the ambiance of our resort and we look forward to your return visit. With guest feedback, it helps us evaluate our processes to improve for the future.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,214 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.