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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Gladys B.,We appreciate your feedback, and are glad to hear you enjoyed your stay! We hope you'll return again soon!
Business response:
Breanna,We appreciate your feedback, and we are thrilled to hear you enjoyed your visit. We hope you will return again soon!
Business response:
Matthew,We are so glad to hear you had an enjoyable visit, and we hope you will visit us again soon!
Everything was amazing
Business response:
Neryanne, We sincerely appreciate your feedback, and are happy to hear that everything was amazing. We hope you return again soon!
Business response:
Brooke, We appreciate your feedback and are glad to hear you had an enjoyable stay. We hope you return again soon.
Business response:
Matt, Thank you for sharing your feedback- we truly appreciate your positive remarks as this reflects on how we are performing as a resort in exceeding our guests' expectations. We hope you plan to return again soon as the beautiful Finger Lakes region offers many unforgettable attractions this time of year!
Everything was perfect !
Business response:
Adrien, We are thrilled to hear you found everything to be perfect and enjoyable. It is always our goal to exceed our guests expectations, and are glad we were able to do so.
My family and I arrived earlier than expected. We were able to check in right away. I lost my credit card and they tracked me now immediately to inform me that they found it. I didn’t even have time to miss it. The staff was so attentive, helpful and friendly. We really enjoyed our stay. I had my 12 year old niece and she even had a good time, eating and exploring the hotel. The spa was amazing. Breanna, Brandon and Maria made this stay even better. Thank you for a really pleasant experience.
Business response:
Della, Thank you for sharing your feedback regarding your stay at our resort. We are thrilled to hear the mention of attentive, friendly team members who made a difference by finding your lost credit card and reuniting it with you in a timely manner. We are also thrilled to hear that everyone in your traveling party had a good time, and we hope you will return again soon!
The room needs a refresh the chairs were stained and the carpet is dirty, the staff was great
Business response:
Lynne, We appreciate your feedback and will share your comments regarding the chairs and carpet to our Housekeeping team.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 15,632 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 3:00 a.m.