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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
friendly and helpful staff
Business response:
Richard, Thank you for your feedback. We are happy that our staff provided warm and friendly hospitality and we look forward to your next visit.
plenty of close convenient parking
Business response:
Peggy, Thank you for your feedback! We are happy you enjoyed your visit with us and look forward to your return!
Business response:
Alberto, Thank you for your feedback! We hope to have you as a return guest in the near future!
Room had lots of amenities. Tablet, coffee maker and bathroom scale not usually found in most rooms. Unfortunately, Tablet didn’t work nor did bathroom scale
Business response:
Joaquin, Thank you for your feedback. We apologize for the issues you experienced with your tablet not working along with the bathroom scale. We will make sure to address these issues with housekeeping. Thank you!
When we got there are room was not ready we had to wait 2 hours got there at 6:05pm room wasn’t ready until 8:15pm we reserved the room back in January king bed got a double instead was told they over booked so they didn’t have any king size room
Business response:
Claude, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced regarding your late check-in and for being given a room type you did not reserve. We hope that you will consider giving us another opportunity to better serve you in the future should your travels bring you to the Finger Lakes region. Thank you!
Business response:
Samantha, We are happy to hear you enjoyed your hotel stay and hope to have you as a return guest in the near future!
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,225 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.