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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service need a refresher on how to talk to customers. Had issues with 2 staff.
Business response:
Kyle, We sincerely apologize for the issues you experienced during your stay with us. We are going to share your feedback with the team and address your concerns. We hope you will consider giving us another opportunity to provide exceptional guest service in the future.
Unimpressed. Checkin staff not friendly at checkin or checkout. Never inquired about our stay.
Business response:
James, We sincerely apologize for the issues you experienced with check-in and check-out at the hotel. This is not the feedback we like to receive and we will address this with our front desk staff.
Ok Nice hotel front desk was friendly but not overly accomadating ( ie can we get 2 towels and were told to go back to our room to wait). Like most places understaffed in regards to housekeeping. We requested our room be cleaned as i dropped some makeup that broke onto the floor. I cleaned it up but was a mess. We needed towels more coffee coffee cups. We were told it would be cleaned and never was. I had to get refillable items from housekeeper in the hall who was very friendly . The bed was super comfy and pillows. Basic c... read more
Business response:
Jan Summer, Thank you for your feedback regarding your hotel and casino stay with us. We sincerely apologize for the inconveniences you experienced regarding housekeeping service. We will address your concerns with our team to ensure all of our guests receive the best possible service and experience. We are happy to inform that we do have a 24-hour fitness center that is accessible through the back of the Sociale restaurant with your guest room key. We look forward to your return visit.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Liked everything
Business response:
Tim, Thank you very much for your feedback. We are glad you enjoyed your stay!
Business response:
Kellie, Thank you for your feedback. We are glad to hear you enjoyed your hotel stay with us and hope to see you again soon.
Business response:
Thomas, Thank you for your review. We hope to have you as a return guest in the future.
Clean and nice room. Nice facility all around
Business response:
Erica, We appreciate your feedback and we are glad you enjoyed your visit with us.
friendly and helpful staff
Business response:
Richard, Thank you for your feedback. We are happy that our staff provided warm and friendly hospitality and we look forward to your next visit.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,221 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.