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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, well built, quiet rooms, comfy bed, nice linens, friendly desk staff and counter staff
Business response:
Geraldine,We appreciate your feedback and are glad you enjoyed all aspects of your visit with us. Guest satisfaction is paramount when it comes to our operations. We hope to have you return again soon.
Very easy and convenient property. Reasonable prices and friendly staff.
Business response:
Shannon,We are glad to have earned such a positive score, relative to many aspects of your stay. We try to position ourselves in the market to be the premiere choice while visiting or traveling through the beautiful Finger Lakes region of New York! We hope you return again soon!
My first visit. Was awesome
Business response:
Kevin, We are absolutely thrilled to hear that you had a great first visit with us; we hope there are many more planned for the future!
Business response:
Philip,Your feedback is greatly appreciated! We are thankful to have been able to provide such great service and accommodations worthy of a 10 out of 10 score.
Nice place Very nice room. Very comfortable matress
Business response:
Michael,We appreciate your feedback and we're glad you had a great stay!
Loved it
Business response:
Christina, We're glad you loved your visit with us; we truly enjoyed hosting you and hope you return again soon!
Del Lago is a beautiful establishment. The staff was friendly and the entire place, from hotel to casino, was clean. It was the perfect get away!
Business response:
Carolyne, We're appreciative of your feedback and hope you return again soon.
Front desk staff were very friendly and helpful. Nice way to begin our stay.
Business response:
Joseph, We appreciate your feedback and are glad you found our team members to be helpful and friendly. We understand the importance of first impressions and how they can set the tone for a guests overall experience. We are so glad we met this critical expectation and hope you return again soon.
The place was beautiful. Nice to have the casino right there where you stay. But what we didn’t like was the sheets were dirty there was hair on them and we were woken up at 1:30 in the morning by the neighbor but the staff was very good about it. They came and they knocked on the door and told them to stop and they did.
Business response:
Tammy, We sincerely apologize that your expectations were not met or exceeded during your visit with us, but we appreciate your feedback and will ensure your concerns are addressed.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,983 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.