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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Richard,We appreciate your feedback and we are so glad to hear you had a great stay worthy of a 5 out of 5 score. We don't take this feedback lightly as we are always striving for excellence! We hope you return again for continued great experiences at our resort.
The staff was welcoming and the property including the room was extremly clean. We loved our short stay
Business response:
Chelsey,We are thrilled to hear you encountered friendly team members during your visit with us! We hope to have you return again to our resort soon for another great experience.
Good, kind, and receptive staff. Service was excellent. Also the food and surrounding area was worthy of recognition.
Business response:
Chris, We are thrilled to hear that you encountered exceptional guest service, as this is one of our main pillars of operation. Providing great guest service is crucial to our operations as we want our guests to feel acknowledged and important. We hope you make plans to visit us again so we may continue to provide memorable experiences!
Business response:
Michele, While it looks like you had a satisfactory visit, a 3 out of 5 score indicates we have room to improve upon our operations as we strive for excellence. We truly hope you return again in the future so we can give you the best possible service and amenities.
Business response:
Elizabeth, We appreciate you taking the time out of your day to share feedback about your visit with us. We understand travelers have a multitude of choices as to where they can stay, and we are thankful you visited our property. We hope you have plans to return again soon.
Business response:
Jan,We appreciate your favorable review of our resort. Our team works hard everyday to provide our guests with the best possible experience. We truly hope you will visit our resort again in the future.
Clean and beautiful
Business response:
Carrie,We appreciate your kind remarks about our resort. Our team takes pride in providing our guests with the best experience while visiting our resort. We truly appreciate you staying with us and hope you return again soon.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Business response:
Jeremy, We appreciate your feedback. We hope you will consider staying with us again so we can provide you with an even better experience.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,980 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.