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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Am very happy with DeSItter. Their pricing was significantly better than a competitor for the very same carpet. They made the process easy and straightforward. The installers were professional and were careful with all my furniture. I just withheld one star because there were some mechanical issues with a small area of our floor configuration that came up (and I am withholding my judgement to make sure our solution lasts.) The carpet looks BEAUTIFUL!
Business response:
Kathleen - We are very happy to hear that you are satisfied with your experience and that it was an easy process for you. As we always tell our customers, if you feel there are any issues that need to be addressed, please be sure to reach out to us right away! Katie R. - Client Services
Happy with the install. My actual install date was moved around quite a few times. I was initially told that I would receive a gift card for a referral. I referred a neighbor who is getting carpet next week and I'm now being told that they don't give anything for referrals.
Business response:
Laura - We are glad to hear that you are happy with your recent installation! I have already reached out via phone regarding your gift card for your referral. I apologize that you were given wrong information but have mailed out your DeSitter Gift Card as part of our referral program. We thank you very much as we feel the best compliment you can receive is a referral! Katie R. - Client Services
We recently purchased carpet for the bedrooms in our home. We worked with Tim at the Glen Ellyn location, who was extremely helpful in finding the right fit for our family. We have pets and children, and Tim was able to help meet our needs. We are very happy with our carpet and will be purchasing more in the near future for other rooms in our home!
Business response:
Kelly - Tim and our other sales associates are trained to help determine exactly what flooring product is best for their customers. They will show you different samples and give you all the information you may need to help make your decision as easy as possible. We look forward to working with you on your future projects! Katie R. - Client Services
We used DeSitter for carpet in 4 rooms18 years age and were completely satisfied then, so when we were purchasing carpet for one room, we called Brett Arnold once again. His service was excellent; above and beyond. The carpet installers did a wonderful job. We are pleased with the new look. Thank you.
Business response:
Marlene - Brett Arnold has been a part of our DeSitter family for over 20 years and is one of the most dedicated, knowledgeable and experienced salesman that we have had the pleasure to employ. His expertise is in both residential and commercial projects and we are very happy you decided to choose him once again. Thank you! Katie R. - Client Services
Found the prices to be a bit more than other places but the service was worth it. Friendly and helpful in the showroom; delivery when promised; installers careful of painted baseboards and did full cleanup afterwards.
Business response:
Frank - DeSitter is most often very comparable to other stores in regards to pricing but there are times where we are a bit more than others and you're absolutely right about it being worth it. With DeSitter, you get the whole package: quality products, quality services/installations, exceptional customer service and so much more! Our customers won't be disappointed when they choose DeSitter! Katie R. - Client Services
Very good! Hana was very helpful and help me find what I was looking for. The measuring went well, an dthe installation process was quick, courteous, and professional.
Business response:
Patrick - All wonderful things to hear! DeSitter prides itself on the amazing individuals that we employ. They are hardworking, dedicated and truly experts at what they do. We are happy to hear that your experience went so well! Katie R. - Client Services
Very easy experience. Provided exactly what we requested in the store, quick follow up for measurements, and completed the deal online. Could not have been more efficient.
Business response:
Mike - Our goal is to ensure that our customers have an enjoyable experience and are fully satisfied with their products. A successful company knows that this is goal can be easily attained, if they do everything exactly as they should, which is why our staff members work so hard! Thank you for the opportunity to work with you! Katie R. - Client Services
We went to the new store in Glen Ellyn. The sales representatives were very helpful and accommodating. The installers were great. We have beautiful new carpet and couldn't be happier. We will definitely go to DeSitter for future flooring needs.
Business response:
Melinda - This is the type of experience that DeSitter wants each one of our customers to have. Our goal is to provide quality products and services and to turn our customers into repeat customers! We thank you! Katie R. - Client Services
Very happy with the carpeting. Installers did a quick efficient job. We would definitely use DeSitter again.
Business response:
Janet - We are so pleased to hear you are satisfied! While we love to welcome new customers to DeSitter, we also love to have customers return to us for new projects. Thank you! Katie R. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,475 reviews.
When is Desitter Flooring open?
Desitter Flooring is closed now. It will open at 9:00 a.m.