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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The installers were great and efficient. My only problem was that we did not know that the carpeting would show traffic marks until the pile fluffed up. If the salesman had mentioned that to us we would not have "panicked"! But now it is fine and even my skeptical husband likes it. The company is very easy to deal with and we will definitely return to DeSitter with any other flooring needs we may have.
Business response:
Donna - I apologize that you were not given more details regarding the possibility of traffic marks on your carpeting and the amount of time it would take for the pile to perform as you thought it would. I will be sure to mention this to our sales staff so that they can better inform their customers from here on out. We are very pleased to hear that your experience was satisfactory and that you and your husband are happy with your selection. Thank you! Katie R. - Client Services
The rugs and installation were perfect!
Business response:
Jennifer - At DeSitter, we treat every job as important as the next and truly feel accomplished after each is complete and our customer is fully satisfied! Katie R. - Client Services
They had a great showroom of samples and were able to provide me with samples from the lot of marble that I would be ordering from which was helpful before I spent a lot of money ordering the tile.
Business response:
Anne - We've recently updated our Tile Gallery in LaGrange and added many more beautiful products to choose from. We encourage our customers to visit the gallery as there are so many samples available to take home and also to order. We want to ensure you love your selection before even finalizing your purchase. Katie R. - Client Services
The purchase process was easy and the intsall was great!
Business response:
Barbara - At DeSitter, we try to make things as simple as possible so that our customers, such as yourself, have a very smooth process from start to finish. We are happy to hear you experienced just that! Katie R. - Client Services
Your salesman at the GlenEllyn store was awesome. That is why we bought our carpeting from you. The installars did a great job. So far we are very pleased.
Business response:
Marilyn - Our DeSitter staff is one of the key components to what makes us a successful company. If you have employees that have the proper experience, knowledge, strong work ethic, and excellent customer service skills, you'll have customers that want to work with them and do business with you. The combination of great employees, quality products and services and a company you can trust, you're sure to be able to build strong business relationships with customers to last a lifetime. We are happy to have done so with you! Ka... read more
Install was fast clean and well done... The selections at the store were also fun and style/ trend current.
Business response:
John - We have a great selection of many different products at all three of our locations. We have a variety of colors, styles and designs in all flooring types so that we are sure to have something that will fit everyone's needs. We are happy you found something that you love! Katie R. - Client Services
Our salesman Allen from the La Grange office was great, he helped us very much. The installers were outstanding, worked very hard and put in a long 10 hrs to finish. I would use De Sitters again in a heartbeat. Thank you De Sitter and especially Allen
Business response:
Michael - Allan has been a dedicated and outstanding employee of ours for over 30 years and he continues to go above and beyond for his customers to be sure they are 100% satisfied. Allan and the rest of our staff work very hard and put in all the time and effort that is needed to be sure a job is well done. We thank you for your business! Katie R. - Client Services
Salesman did his best to help and make us happy, and it worked out. The installers did a great job. Thank you again for everything. Great pricing/great service highly recommend
Business response:
Chris - At DeSitter, we really value our customers and we make sure to provide quality products and service. We offer competitive pricing and stand behind our work 100%. DeSitter is a name you can trust and we make sure that our customers feel the same! Katie R. - Client Services
DeSitter has always provided me with an exceptional experience. The Sales Consultant (Karen Gaimari) was helpful on many levels. Sending home samples, choosing patterns, recommending a pad to insure my hardwood floors would not be damaged by the carpet backing even so much as helping me choose a color for my walls. Delivery was way sooner than I had anticipated and the delivery itself was extremely well done. My office furniture is heavy and the placement was to be centered in the room. Mission accomplished. Your enti... read more
Business response:
Pat - Our sales associates tend to go above and beyond what would normally be expected of a salesperson and not only help you pick a good product, but help you pick the perfect product based on your exact situation. They will ask about your current decor, design tastes, normal traffic in your home, particular look you're going for, etc. so as to really choose what is right for you and your family! We are happy to hear that Karen did just that and that our delivery staff performed with the quality customer service that each o... read more
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,475 reviews.
When is Desitter Flooring open?
Desitter Flooring is open now. It will close at 6:00 p.m.