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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Carpet came out great Installers were clean and did a great job
Business response:
Sara - At DeSitter, we have quite a few installation teams that have been working with us for many, many years. They are truly some of the best craftsmen in the Chicago area and are always very professional, tidy, and dedicated to their work. We are happy to hear that you are pleased! Katie R. - Client Services
I am an architectural designer, and over the course of several renovations, DeSitter has been our "go-to" flooring store for many years. So when we moved and decided to replace the carpet in our new condo, it was an easy choice to go see them. They have a vast selection of in-stock carpets, their measuring was quick and accurate, and the install crew did a phenomenal job! You cannot even SEE where the seam is in the middle of our biggest bedroom! We know we might have been able to find something of a similar grade at a sl... read more
Business response:
Susan - First, thank you for your continued business and loyalty with DeSitter Flooring. We often measure our success by the amount of satisfied customers that not only choose our services once but become repeat customers and choose us many, many times! There are times where we've heard that we are not the cheapest business out there but it is our hope that our customers and any other individuals take into account that with our quality products, expert knowledge, skilled installation teams, exceptional customer service and a... read more
We love the runner. I have waited to respond because it didn't seem to lay flat at first and had ridges that you could see when coming into the hall. We have placed it on a non slip rug pad and it seems to be helping. I will contact you for suggestions if the ridges continue to be visible. Thank you.
Business response:
Dorie - Some products do need to lay out for a little bit in order to get rid of any ripples so that it can lay flat. Please be sure to contact us if this problem does not work itself out and your sales representative can give you further instructions as I have already made him aware of the situation. Thank you! Katie R. - Client Services
Did an awesome job! Hana was great to work with in the showroom. The installation was quick and easy! The men were professional and left no mess
Business response:
Sharon - Hana and our other sales associates use their expertise, in-depth knowledge, and easy going personalities to make your experience with us very enjoyable. From start to finish on each job, we work hard to ensure our customers are happy and satisfied with the service we provide! Katie R. - Client Services
We replaced our carpet at home. DeSitter's service was great. They were on time in the work day and the quality of work was great as well as fast. My all family are satisfied with their job. Thank you for your service.
Business response:
Onyung - At DeSitter, we know that our customers often have busy schedules and lives and we try our very best to accommodate that. Our talented installers work hard to do a very professional and expert installation and very rarely need more time than what is originally discussed with the client. Thank you for allowing us to serve you and your family! Katie R. - Client Services
DeSitter's replaced carpet in two of our bedrooms, and a stair runner, all in the past 10 months. All three jobs went flawlessly and in the time schedule we requested. Their installers are also their employees, and they take great care in work and clean up. Thanks!
Business response:
M. Moskal - Thank you for continuing to choose DeSitter for your flooring needs! While we love our new customers, we also enjoy when our customers choose to return to us for additional projects. Katie R. - Client Services
The actual process of delivering the flooring and dumpster was easy. The installation went great, we have had to have them out twice to fix areas where the flooring was coming apart. That was a little disappointing but they were pleasant and did fix the problems.
Business response:
Laurie - While it does not happen often, there are times that an installer may have to revisit a customer's home to inspect, fix, tweak, etc. an installation. DeSitter stands behind all of our installations and will always be sure to complete the job to the customer's satisfaction. We thank you for your patience and are happy all worked out well! Katie R. - Client Services
Very satisfied with service before install of our carpet and with installers. Easy to schedule, price quotes were clear and detailed and installers were fast, did great work and cleaned up ! Definetly recommend Desitter.
Business response:
Lisa - There is often a misconception in thinking that shopping for and purchasing new flooring is a difficult process. At DeSitter, we feel it really doesn't have to be and our staff members make sure to make it as simple as possible. This means as a customer, you'll have access to many products, expert knowledge and advice from our staff, reliable installation crews and installations and access to customer service should any issues arise. Thank you for the recommendation! Katie R. - Client Services
Excellent meeting with customer service rep. Good suggestions on products. Allowed us to take samples home. Ordering was quick and easy and materials were ready sooner than promised.
Business response:
Chris - At DeSitter, we try to make the decision process as easy as we can. In order to do that, we make sure to offer our customers our expert knowledge and advice on products, the ability to take home and try out samples and some flexibility with deliveries and installation scheduling. Thank you for allowing DeSitter to serve you! Katie R. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,475 reviews.
When is Desitter Flooring open?
Desitter Flooring is open now. It will close at 6:00 p.m.