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Desitter Flooring
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The installers called an hour before their scheduled appointment time to ask if they could start early. They arrived and photographed where all the furniture was in the basement. They spent several hours installing the carpet and it looks perfect. They even made a couple of areas look good where there are support polls cemented into the floor. When I went down to check everything when they finished they had put everything back exactly as it was. Very courteous workers who worked hard to get the job done as quickly as possibl... read more
Business response:
Kathy - Our installers take great pride in their work and dedicate themselves to getting the job done professionally and correctly. Their talent truly shows in the end result, which is a truly beautifully installed floor. Thank you for taking the time to recognize them for their hard work and expertise! Katie R. - Client Services
Installation was done professionally, and timely. We are very satisfied with the product and the customer service.
Business response:
Lori - At DeSitter, we understand the importance of good customer service, quality products and professionalism from all of our staff members. We work hard to be sure to deliver all of these things and are thrilled to have another happy customer! Katie R. - Client Services
Installers were efficient and pleasant. It was exactly what were were hoping for.
Business response:
R. Lowman - We love to hear when we have another satisfied customer! Our staff at DeSitter knows that our customers look forward to seeing the end results of their beautiful install and work hard to ensure that's exactly what they receive. Katie R. - Client Services
Very informative & professional. Excellent work .
Business response:
Greg - The flooring industry is our business and it's our job to make sure we provide all the knowledge, expert advice and professional services that we can to our customers in order for them to make the best decisions for their homes. Thank you for choosing DeSitter! Katie R. - Client Services
Like the carpeting, don't like the gaps between carpet and tile floors at door thresholds -- tile is higher than carpet. Would have chosen different type of carpeting if I had been made aware of this. Otherwise satisfied with carpet and installation.
Business response:
Mary Ann - When situations like this arise, our sales associates will set up an appointment with their customer to come out and inspect the issues they are having to determine if a repair or alteration can be done. In regards to your particular order, we've already set this up with you and hope that our installers can address the issue and leave you fully satisfied with your selection! Katie R. - Client Services
Everything was done professionally and on time. From Brett, the salesman, to Robert and his crew - everything was completed to our satisfaction. Plus, the carpeting is beautiful!
Business response:
Duane - At DeSitter, we have some of the most qualified and experienced sales associates, installers and staff members found in the flooring industry. Our goal is to exceed our customer's expectations and provide the most professional service possible. We love to hear about another satisfied customer! Katie R. - Client Services
Tim was wonderful at showing us options that would work in our remodel. He sent a very careful technician who got the quantity just right and delivery was on schedule just as promised. Everything arrive in great shape.
Business response:
Maggie - Our sales associate, including Tim, really know a lot about our products and what will and won't work best for our customers. They make sure to advise you correctly and give you the reasoning behind it. We are happy that all went well and wish you luck on the completion of your project! Katie R. - Client Services
My salesperson, Allan in LaGrange, was knowledgeable and friendly without being pushy. The measurer had convenient times available to come out and measure our rooms. Allan provided a quick turnaround on our quote and we were able to schedule installation within 7 days! The installers arrived on time and did an excellent job laying the carpet and restoring order to the rooms without leaving a mess behind. Excellent service all around!
Business response:
Carolyn - Every individual's situation and schedule is different and we take that into consideration at DeSitter when making appointments, house calls, scheduling installation times, etc. Our job is not to make your life more difficult or make you work around our schedule, which is why we always try to coordinate with our customers to do what's convenient for them, when possible. Allan, our other sales associates, and our installers all work together as a team to help achieve this. Thank you for choosing us! Katie R. - Clien... read more
Liked working with Paul. He helped us pick out what was appropriate for our needs. The installers were efficient and even early.
Business response:
Lucille - At DeSitter, our staff members know how important it is that they use their expertise and knowledge to help their customers find the best product for them and to have it installed professionally. When they are able to do that and provide a satisfying experience, we consider it a job well done! We are happy to know that Paul and our installers did just that! Katie R. - Client Services
Frequently asked questions about Desitter Flooring
How is Desitter Flooring rated?
Desitter Flooring has a 4.9 star rating with 1,460 reviews.
When is Desitter Flooring open?
Desitter Flooring is open now. It will close at 6:00 p.m.