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Detroit Axle
- Automotive
- Ferndale, MI
About this business
Detroit Axle is a leading global retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly-expanding product line includes CV Axles, Wheel Hub & Bearings, Suspension & Chassis parts, Complete Strut Assemblies, Shock Absorbers, Drilled & Slotted Brake Rotors, Conventional Brake Rotors, Ceramic Brake Pads, Rack & Pinion Assemblies, Gearboxes, Drive Shafts, and more.
Location details
2000 Eight Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I ordered my parts and said that it was gonna be two day shipping. It took four days for the parts to come when I receive the box. It had a big hole in the bottom and I was missing parts. I’ve been trying to speak with someone for about four days now, and I still haven’t gotten in contact with an a supervisor. Customer service said that the supervisor would reach back out to me, but I still haven’t heard anything. This is by far some of the worst customer service I’ve ever received.
Parts are good quality but it is best to call and order over the phone because the website will give you a delivery date that is not correct. I ordered some parts online and the website said they would arrive on Friday but they didnt arrive. I called and talked to someone and they told me that the parts were coming from their Texas warehouse so they wouldn't arrive until Monday. Dont trust the website delivery date!!
I ordered 2 shocks and they sent me 2 different parts - one was used and not even in plastic cover. I was waiting for it for a week. After returning the parts I have to wait another week to get the ( I hope ) 2 same shocks. Last time dealing with service like that
I have had two orders in the past 3 weeks with DA. The first order took 5 days to arrive and was not shipped two day delivery. Their site states FAST FREE 2-DAY SHIPPING on all orders. This was a steering rack. I installed the new rack, had the frontend aligned and the steering shaft started to leak. Provided proof of leak on a Friday and they setup a replacement order. Now I am waiting for the replacement steering rack. Order placed on the previous Friday and finally got movement with FedEx and will be delivered on Friday.... read more
Don't purchase from this company! I was sent the incorrect brake parts...which were returned unused once the installer discovered Detroit Axle's error. No refund was given. Stay away from Detroit Axle: they say customer service is important. But when this company makes an error, the customer pays for it. Horrible company, stay away from Detroit Axle. Stick with a company that cares about the customer and will correct an error made by Detroit Axle.
ordered a front end kit for my wifes gmc acadia.. the sway bar links have the plastic lock nuts not castle and codder pin. they do not lock and i have to tighten them twice a week cuz the keep coming undone. even though its been over a month of delivery they are trying to make me pay for shipping. send faulty equipment and make us pay 15 more for them.. i definitelyy dont suggest this company go with a premium they have no issue handling theur buisness the right way. what a joke this company is do not order their pa... read more
I returned a set of rotors unused in the original packaging just removed and replaced in box shipped back. These guys claim that they are used and refuse a credit or refund. Now I am out the cost and no product. Too many choices to buy here. My loss don't make to same mistake
I ordered rear rotars and brake pads for my 2015 Tundra. I ordered them on a Thursday, which two day shipping would mean I should get them on Monday. Guess what??? I got them on Wednesday, FOUR BUSINESS DAYS LATER. What a joke
Junk, they do not stand behind their product. Stay away from Detroit Axle. Worst customer service I have ever experienced. If you don't believe me, do your own research and look at all the people saying the same thing. I wish I would have seen this before wasting my money on a product I cannot use, and they will not replace.
Frequently asked questions about Detroit Axle
How is Detroit Axle rated?
Detroit Axle has a 3.5 star rating with 11,145 reviews.
When is Detroit Axle open?
Detroit Axle is open now. It will close at 6:00 p.m.