Detroit Axle

Izzy L. 

on Birdeye

2 months ago

Nobody ever answers the phone and parts dont al come overall bad experience  Need better customer service  

James F. 

on Birdeye

2 months ago

I ordered lower control arms, left and right for my 2016 Hyundai accent sport. they were harder than normal to get in. They rubbed on my rotors. After pulling them off to ensure I had the in right, they still rubbed. I had to shave 1/16 of an inch on drivers side, and almost 2 on passengers side to get them to no scratch break rotors. I torqued down to spec with pressure on suspension as you are supposed to do, and immediately went in for alignment. There was one adjustment the tech said he can not get into spec. Ordered H... read more

Elia A. 

on Birdeye

2 months ago

Returned part that was missing ABS sensor, Came as a set with lower ball joints. When I reached out to get the return shipping label. Took over a Week to reach back out to me just with the label attached nothing else. Then when they received the parts they said I only sent back half the order, I sent back the complete original order, Now calling me a Liar. Anyone would be upset knowing they sent back the correct package and the business is calling you a liar. They Never notified me of any missing products on their end, Never... read more

Norman L. 

on Birdeye

2 months ago

This time they failed miserably. Order placed late on the 13th. Stated arrival on Sunday. Chat on Monday to find the order. Still not shipped till Wednesday, it left TX who knows where it is now. I bought for fast shipping , Now I can not get it to the mechanic till Monday next week cause they are closed on Friday Thanks for nothing Detroit axle. You failed to place the order in a timely manor and to ship it acording to you standard. 

J W. 

on Birdeye

2 months ago

I ordered struts from Detroit Axle on June 4th. I did not receive my struts until June 17th. I gave Detroit Axle the one star not because of the product but of the lack customer service. No one knew where my product was in their warehouse and when it was located the shipping of the struts were horrible. I received updates of it was shipped then it will be delivered on this day between 10 am to 2 pm then updated to 4 pm to 6 pm then by the end of the day. This went on several days same messages back to back. Detroit Axle gave... read more

steve d. 

on Birdeye

2 months ago

ordered on 6/12/25 my order is supposed to be delivered today 6/18/25. received an email on 6/16/25 saying my order had shipped and gave me tracking information. FedEx has not received my package. I have called everyday. On 06/17/25 I was told that my package had shipped and I would have to wait 48 hours for the FedEx system to update. Called today 6/18/25 and was told that my package is still in the warehouse. I was assured that I would receive my order within 2 days. Horrible way to treat customers. Lied to me at every ... read more

Tom 

on Birdeye

3 months ago

First of all, Apple garbage of sending my first message Now for Detroit axle………….. danger they are not the company they say they are as one of the leaders.  They can’t even return your messages when there is a mixup in your order..  They are not leaders. They do this every day they sent out wrong parts or too many of one kind like three inner tie rods. How does that happen when you do this every day and claim that you are a leader??  You never responded. I made a claim through PayPal and got $75 back but this is when I didn... read more

Tom 

on Birdeye

3 months ago

Liars they don’t respond to you. They sent out wrong parts. They are not leaders. They are not leaders in the auto parts industry or even serving to the people when they can’t respond they’re a bunch of losers. They need to close their doors go ahead and order from them. I love it how they show 01 stars and two stars cause I know there’s others from reading on Facebook, but I will post everywhere. I can on my experience. They state the third leaders number one and they can’t return messages bunch of losers. 

Dawn H. 

on Birdeye

3 months ago

I'm still waiting for parts to arrive a week and a half after paying for my order that i was told would only take 2 days to get here. ordered a front end kit that has been arriving part by part, I'm still missing 4 parts and would like to know when they will finally arrive but now no one responds to my messages. i arranged for a mechanic to do the work in the evening because i needed the car the next day for work and it was very important i get there on time but my parts did not arrive was told by customer service they woul... read more