Detroit Axle

IFUZZ 

on Birdeye

7 months ago

Horrible Customer Service and had to pay for warranty shipping on a 5 month old part. Would not recommend this company.  

April C. 

on Birdeye

7 months ago

We ordered an Axle, for my daughter's car on 3/2, was emailed on 3/4 saying the part had shipped, but when trying to track part it shows label created and that's all. Finally decided to email the Detroit 3/7 to check on part and was told that the warehouse was checking on it and would let me know. After no call back from Detroit, I called them back on 3/14 to find out if there were any updates (because tracking still just showed label created) I was told the same thing again, that the warehouse needed to check on it and ge... read more

John K. 

on Birdeye

7 months ago

2 days they still have not canceled my order nor refuned my money. Never got my part now I can't get my refund. I am going to have to files a dispute wuth my bank. I am also going to report them to the BBB. I have called them 7 times never got my part after they sent me a tracking # saying it was shipped. 9 days have past no part no refund. 

Dave M. 

on Birdeye

7 months ago

Hello Amazon: I believe you should investigate Detroit Axle as to whether or not they are a good vendor to Amazon and whether or not they are providing quality OE Spec parts to Amazon and not some cheaply made product that can cause a serious car accident because their parts do not meet those OE Specs. I can tell you from my experience with Detroit Axle's brakes, they do not. I’m sure Amazon doesn’t want to be enjoined in a personal injury lawsuit. When I spoke with a Detroit Axle customer representative, and I told him ther... read more

John K. 

on Birdeye

7 months ago

So after I ordered my part, they gave me a tracking # and said it was shipped. Says Free 2 days shipping on all orders. Said it would arrive by March, 10, 25. So it did not arrive on 3-25? I checked the tracking, it said not transfered to FedEx. I called customer service they said they would see what was going on and to call back in 24 hrs. I called back, they said they have not heard from the warehouse. I waited for 2 more days called back. They still said they do not know why my part has not shipped? I called back today 3-... read more

Dave M. 

on Birdeye

7 months ago

I believe Detroit Axle's distributor customers should investigate as to whether or not they are a good vendor to their distributors and whether or not they are providing quality OE Spec'd parts to them and not some cheaply made product that can cause a serious car accident because their parts do not meet those OE Specs. I can tell you from my experience with Detroit Axle's brakes, they do not. I’m sure the distributor customers don't want to be enjoined in a personal injury lawsuit. When I spoke with a Detroit Axle customer ... read more

Hormoz F. 

on Birdeye

7 months ago

Do not repeat Do not order, in other words do not purchase anything from Detroit Axle.For the very first time I ordered rotors and pads for my vehicle from Detroit Axle and they delivered it to a wrong location in my condo complex and I called to inform them that I never received the items , wasted hours of my time calling their call center [who knows where their call center is because I had a hard time understanding them from their heavy accent]got no where I finally had to call my credit card to open a dispute ,I asked if ... read more

Jason S. 

on Birdeye

7 months ago

Hope the parts are better than the horrible shipping promises..ordered parts on a Saturday and got an email that they were sent out on Sunday and would be delivered on Tuesday..Tuesday came and went with no parts..called on Wednesday morning she says oh they weren't shipped unti monday and won't be there until Thursday..I ask her why I got the email confirming shipped date and Tuesday delivery Date she just says I don't know we don't ship on the weekend..so why the email??..So the website says fast 2 day shipping so why if i... read more

John K. 

on Birdeye

7 months ago

I ordered my part on 3/6/2025 got a shipping # same day said it was shipped. 6 days now with a tracking # and it still has not shipped? I cantected them 4 times and it still has not been transfered to FedEx. They say free 2 day shipping on all parts. I needed this part quick. Now i am going to files a dispute with my bank to reverse the charge tomorrow. They need better logistics when shipping.