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Detroit Axle
- Automotive
- Ferndale, MI
About this business
Detroit Axle is a leading global retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly-expanding product line includes CV Axles, Wheel Hub & Bearings, Suspension & Chassis parts, Complete Strut Assemblies, Shock Absorbers, Drilled & Slotted Brake Rotors, Conventional Brake Rotors, Ceramic Brake Pads, Rack & Pinion Assemblies, Gearboxes, Drive Shafts, and more.
Location details
2000 Eight Mile Rd, Ferndale, MI, 48220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ordered a part and expecting the normal 2 day shipping. Received an email that the part has shipped but no tracking number. I kept calling cust service who eventually told me the part needed to be shipped from their TX warehouse. They said they would expedite the order and I should look out for a tracking number. Two days later they still couldn't provide me with a tracking number or delivery date except the part could arrive possibly the following week wed or thurs. I ended up cancelling the order. No a pleasant experience ... read more
AWFUL EXPERIENCE, TERRIBLE CUSTOMER SERVICE, AND A HUGE WASTE OF TIME AND MONEY! I strongly advise against doing business with this company. They sent me two incorrect steering racks for my vehicle, both of which looked similar but were for completely different years. Not only did I lose time and money having these parts installed, but the mistakes have left my car sitting at the shop for months. Here’s how this went down: I ordered the first steering rack 3 months ago. It was wrong, so they made me pay an additional depos... read more
Repeat DO NOT BUY FROM THEM. I BEEN WORKING ON CARS FOR 45 YEARS NOT ONCE BEEN ASK WHAT MONTH A CAR BUILT TO TELL ME BREAK SHOES DON'T FIT. I OWN 3 SAME YEAR MAKE MODEL STAY AWAY
I ordered a pair of steering knuckles for a Honda Accord, the parts arrived and are excellant quality. My issue is when you check for parts in Detroit Axles system, it shows you have a 2 day eta for parts to arrive, I got a your order has shipped email from Detroit Axle, and my order sat in label printed status for 3 full days, before fedex actually had the parts, the order took 6 full days to get to me. I wouldn't have any problem with that amount of shipping time, but it is extremely miss leading for your system to state... read more
purchased the sway bar links from ebay due to the list shows 10 years warranty, first pair worn out in a year and the replacement worn out in 15 months, try to claim the warranty and gets the answer is 10 years one replacement only! be aware keep out of this brand.
I order Struts for my car and when they arrived they were wrong! When I contacted Detroit Axle I was directed to a call center and informed me they do not have the correct STRUTS for my car! I requested credit issued to my Credit Card and they informed me it would take 24-48 hours after they receive them back. I returned them and they have been at Detroit Axle for a month and I have yet to receive my Credit! When I finally found a phone number for another call center they informed they thought I was waiting to place a rep... read more
Ive purchased from Detroit Axle before which is why I came back. I ordered a Rack and Pinion that showed to be in stock, but really wasn't. I ordered on 10/23 and called today to get a status and they said they are remanufacturing it. What? It showed in stock and now you are telling me they are remanufacturing it? Not gonna lie, probably not coming back.
Detroit Axle is the worst! I can understand a problem with one part occasionally, but I've had trouble with 4 things from Detroit Axle....I got tired of doing a job over again. So after 4 bad parts, I decided I would never use them again! The last time I had a problem was with a rack and pinion...it failed after 8 months, and had them send a replacement (I had to pay for shipping!)...... I replaced it 5 months ago, and this morning the inner tie rod on the passenger side did not pass my state inspection...he was surprised... read more
Their Warranty is Not Really a Thing. They won't even respond. Try to reach management. Goes nowhere and no response returned call, email or transfer to. All reviews are at least 1 year old. I bought a 5R55S Transmission from D/A That (advertised) a 3 Year Unlimited Mileage, Warranty. The transmission tanked last week 10-21-2024. We called customer service / warranty department. (Joke) there is no such thing. They stated that "they no longer stock that transmission" offering nothing further other than "Sorry". We tried to ... read more
Frequently asked questions about Detroit Axle
How is Detroit Axle rated?
Detroit Axle has a 3.5 star rating with 11,161 reviews.
When is Detroit Axle open?
Detroit Axle is closed now. It will open tomorrow at 8:00 a.m.