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1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I've lived here for four months and within that time, there has been several incidents of grand theft WITHIN the apartment complex. The management here does nothing to notify tenants of such issues, not one email, nor do they take any responsibility for such damages - even with on-site security guards, cameras, and secured entries. The manager, literally said to me "you live in an urban environment and you should expect theft. That's why we require you to have rental insurance." Given that rent is not cheap here and we pay f... read more
Business response:
Dear Mike, Thank you for your feedback. As you know, Domain is a secured access building with a nightly on-site security guard and cameras located throughout portions of the community. We do everything within our power to prevent unauthorized access into the community in an effort to help minimize any issues. As means of preventing future incidents, whether it is at our community or elsewhere, it is important to be familiar with your settings and report any suspicious activity immediately. If you have further concerns a... read more
I've been living here for 5 months now and the living experience so far has been very positive. The building is clean, quite, and modern. Easy access to the 12th St. BART station and walking distance to many restaurants (there's a good burrito place just around the corner). You can walk to/from BART through City Center and the federal building (only on weekdays until 11 pm) which has security guards 24/7. The apartment itself has a walking guard for the evenings as well. Great amenities - nice gym, free yoga and meditation c... read more
Business response:
Thank you very much for sharing your positive feedback with us and for having stayed at Domain Oakland! We were thrilled to have provided you with an unrivaled experience. - Pershante Hill, Property Manager
The worst living experience I have ever had. We went through two management companies and the last one, FPI, was the worst. We had packages stolen by staff (one was returned after I spoke with the district manager) and had to deal with the CONSTANT rotation of staff. The manager, Kelsey is a nice enough person, but is rarely around and not available when she needs to be. When asked straight forward questions about things that needed to be handled, she could never answer them. I finally just gave up and stopped asking, becaus... read more
Business response:
Hello Hank, I am so sorry to hear that your experience with our community was not up to our standards. We are constantly looking for opportunities to improve, so I do appreciate your feedback. I am regularly walking the property to ensure that cleanliness and upkeep of the property are maintained. This sometimes means I am not in the office, but usually not for long as it is very important to me to be accessible to all of our residents. I apologize if you found me difficult to reach. We had to have temporary office help r... read more
Updating my review from 2013. As i said in my review, i only lived there a year ( by myself and only during the work week). The place was spotless and no marks on the walls. They kept over half of my deposit for repainting and carpet cleaning. Sorry, Domain - by California law, i'm only responsible for anything beyong normal wear and tear. They cant charge for repainting and carpet cleaning for normal wear and tear. I had to sue them in Small Claims court, and I won my money back. Oh they also tried to double charge me for u... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Back when this place first opened the prices were decent and accommodations were great. No problems with smokers or noise. Problem is new management has continually raised the price of rent to over $2,500 for a small studio. Like most places in the Bay Area its severely overpriced. Since it was recently built too, they are unshackled by rent laws meaning they will jack up your rent ridiculously if you want to stay. If the prices were more around $1,700 for a studio / bath I would be willing to up my review to 4 stars. Note t... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
This update is in direct response to Jessica B's scathing review of Michael at the Domain. I have been living here for quite some time, and the entire front office staff from day one, including Michael, have always been friendly, progressional, courteous, and exceptionally helpful. Her review reads more like a personal attack against Michael, than a review of an actual experience at the Domain. Several things about her review just don't make sense, notably Michael is in a sales position, and it would not be in his own intere... read more
Business response:
Thank you Jim for the Review! We are pleased to know you are enjoying your living experience here at Domain. Please feel free to contact us should you need anything. - Kelsey Danley Community Director
Having lived at Domain under both the old and new management, I can attest to what a difference Matthew and his team have made since taking over. Yes, the price is steep, but now it's worth it. Under the old (Alta, I believe?) management, my roommate and I would constantly muse over what the place *could* be. Unfortunately, the old management had awful customer service (rude women at the front desk, people essentially making you feel guilty for asking to retrieve your packages) and didn't seem to care about the property at a... read more
Business response:
Thank you very much for sharing your positive feedback with us and for having stayed at Domain Oakland! We were thrilled to have provided you with an unrivaled experience. - Pershante Hill, Property Manager
To give the Domain one star is generous on my end (It was the only option). If you are looking to live at a place that is fair and lacks discrimination, then this is not the place for you. From the moment I walked in for information and to take a tour of the property, I knew I was not wanted. I am from out of town and my friend was taking me to prospective sites that she recommended I see for future residency. Upon walking into the lobby, I was taken back by its sleek and modern design. I was excited to see the rest of the p... read more
Business response:
Jessica, I'm very sorry to hear about the negative experiences you had here at Domain. We are committed to making our resident & prospect experience fantastic from beginning to end. I would appreciate an opportunity to further discuss this matter with you. Please feel free to contact me at (510) 444-6000 or e-mail: domain.cd@fpimgt.com. - Kelsey Danley Community Director
Short story - Been living here 2 years after moving from Houston, and we love it. The experience is what you make of it. Long Story - Fortunately, we have not had the same experiences as other that have left negative reviews. Maybe it will be different the day we move out, but until then everything has been great. We are generally easy going, patient, and tolerant. We understand the reality of living in an apartment in downtown Oakland. We haven't had many issues requiring maintenance. We don't have a great need for manageme... read more
Business response:
Gerard, thanks so much for your review! We're glad your household enjoys living here, and I appreciate your honesty on both sides of the story. We're still fine-tuning our cleaning schedules, and we've recently made some changes that you'll see take effect very soon. We've also stepped up enforcement of the trash cans being outside during the day, and we'd love for you to contact us regarding bins that don't seem to go inside or people you may see smoking on community property (my contact info is below). You're also welcome ... read more
Domain Oakland has a 3.2 star rating with 453 reviews.
Domain Oakland is closed now. It will open tomorrow at 9:30 a.m.