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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I've lived at the Domain for a year, and I absolutely love it. It's my favorite apartment I've stayed in since I've moved to the Bay Area a few years ago. I just signed a lease to stay another year, and the management team (Jeremy and Gabriela) were absolutely fantastic. They were incredibly helpful with making everything go so smoothly and easily. Location: The location is incredible. The walk to Bart is so short and super safe because you can walk through a nice federal building and then through City Walk, making the commu... read more
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
To start, I would give this building's management a negative 10 review. There are previous complaints about the old building manager, Marcus, but he is an angel compared to the new management. Sometime in the last few months, the building was purchased by new owners. The next day, the previous building employees were replaced by a group of people who seem to hate their job! The phone line is forwarded to a cell phone that no one answers, and all of the shipments are dumped around the building as opposed to the locker system ... read more
Business response:
Hello Manny, thank you for your feedback. We strive to deliver a consistently positive experience, and we sincerely apologize if we have failed to meet these expectations. I am the new community manager just joined the team. If you have further concerns please contact me at 510-444-6000. We look forward to talk to you soon.
I lived at Domain from July 2012 to June 2018. It has had its ups and downs but has been pretty good for the most part. I liked having my packages stored when delivered which was one of the great selling points for me. Also, it's an easy short walk to BART, which is great if you commute to SF (which I did). The staff has been good though at times a bit uneven with the changes in management over my time there. False fire alarms were a pain as well a people not cleaning-up after their pets. I left more for a change and I wante... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
AVOID AVOID AVOID. As long as Greystar is the management company, you should NOT live here. The prior management company (basically all the old reviews from 2017 that are positive) is gone and has been replaced by a management company that is basically absent, does not listen to its residents, and is completely inept. I've lived here for 2 years and used to love it. The location's great, and I'm happy with our actual apartment. But the management? OH LORD. Where to start? As soon as they came in, they issued eviction notices... read more
Business response:
Thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We sincerely apologized if we have failed to meet these expectations. We would like to address your specific concerns and strongly encourage you to contact us at 510-444-6000. We look forward to speaking with you soon. Our best, Domain Oakland Management
After visiting would never consider living here. Incredibly overrated with some of the rudest leasing agents I've ever encountered. The management company might as well fire the staff and start over given how unprepared they were to provide a tour to someone who setup an appointment through their website. Even after touring, the mediocre quality of the units at a price point that wouldn't even be worth it in SF was a complete turn off. Also have never had a tour that didn't show the amenities of the building, a major probl... read more
I recently moved out at the end of May after Greystar acquired Domain from FPI management. I must say that this has been the worst experience possible with the transition between management companies. Domain Oakland now owned by Greystar has completely dropped the ball. It's been a month and Domain has yet to return my security deposit. I've contacted the new property manager multiple times. Called day after day, sent multiple emails. Each time the front desk associates tell me that the manager Heather will get back to me. E... read more
Business response:
Hi Phil C: We apologize for any issues that may have arisen during the transition of management and thank you for your patience as we work with you to resolve this important matter. We are dedicated to providing excellent customer service and would like to speak with you further about your experience at Domain Oakland in order to ensure that we have addressed any concerns and/or questions you may have. We can be reached at 510-444-6000 or email DomainOakland@Greystar.c… Thank you, Heather E. Community Manager
Update: Greystar Management has taken since he building was bought - and they are HORRIBLE!!! * If there are any good reviews left about this property or management, it was left by one of their employees. Honestly, look elsewhere to live!! We can not wait until our lease is up! It's absolutely insane how mismanaged the building is now and the employees (Jeremy and Heather), they are all incapable of simple tasks. Employee turnover is so frequent. Employees are rude, idiotic, NO customer service, no common sense. They took aw... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Before I share my comment I would like to say that I was a potential tenant and have never stayed at this establishment. I scheduled a time to see a unit and when I arrived (even a bit earlier than the scheduled time), they informed me they gave away the apartment. I'm sure most people would assume that as a business, a common courtesy/good customer service would be to inform the person BEFORE they show up as to not waste their time. I can't speak to how amazing or bad it is to stay in the Domain but if this is their work et... read more
Business response:
Hello JuJu B. My name is Marcus Thomson and I am the manager of Domain. Thank you for taking the time to provide us with your feedback. I can certainly understand your frustration over showing up to view an apartment only to discover that somebody else already had leased it. With today's technology & apartment hunters having the ability to apply for a home online, away from the leasing office, we have seen this happen from time to time. Please know that we didn't mean to waste your time. Fortunately, the apartment you wer... read more
I have lived at Domain for about a year now and I am waiting for my lease to expire to move out. In all honesty, the building itself is great in terms of location and amenities, however, the management team here are absolutely the worst people. They are rude, unresponsive and a complete nightmare to work with - this is coming from a current tenant, I can't imagine how applicants must feel. Marcus, the "supervisor" is uncaring and lacks emotional intelligence. To me, all the perks of the building are outweighed by the poisone... read more
Business response:
Hello John S., This is Marcus Thomson, Area Supervisor for Domain. Thank you for taking the time to provide us with your feedback. Here at Domain, we strive to provide the best possible living experience for our residents and I do apologize if this hasn't been the case for you. I see that you are frustrated at me directly for being uncaring and lacking "emotional intelligence". I apologize that this is the feeling you are experiencing but cannot recall that we have been in contact with each other. I would love to speak to y... read more
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 453 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open tomorrow at 9:30 a.m.