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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Let me preface this by saying I'm not a resident of Domain, I do however spend 6-8 hours a day there working as a family manager. Over the last year I've had the opportunity to work closely with the leasing and maintenance staff at Domain Oakland. Julia, Stephen, Kendall are exemplary employees who make the leasing process painless and simple. They're friendly knowledgeable and accommodating. The building itself is beautifully appointed with a lovely art gallery on the first floor with numerous cafe/entertainment areas, a gy... read more
Business response:
Natalie Thank you for feedback. We really appreciate it. Mark Chatman| Community Director
If I could give zero or negative stars, I would. 1) The management team is atrocious. There are a couple really nice people that work there, but they are the ones who do not have the authority to do anything at all. And anyone who does a good job usually doesn't last anyway. Mark Chatman is by far the worst manager of any facility I've encountered. He was non-responsive and downright incompetent. We received our refund check late after we moved out, and it was sent to or domain address... Duh. Then it was resent, but when ... read more
Business response:
Mike H. Thank you for your feedback. As I understand it, you have had a much less than exceptional experience while here at the Domain. I apologize. As I have discussed with your roommate, we are working to resolve the issue as effectively as possible. Again, thank you for sharing your concerns. Mark Chatman| Community Director
This review is long overdue. Run, don't walk, away from this place. I apologize to the 1 or 2 members of the staff who do their jobs correctly. But to the rest of you, including Mark the community manager, you are down right awful. Getting any information out of them is like pulling teeth. I gave notice to move out and never heard a peep from them about what needed to be done in order to complete my move out process. The day before I moved, I was told to just stop by and drop off the keys. When I did, I was told I should hav... read more
Business response:
Jordan R - I apologize for providing less than exceptional service during final weeks of your stay, and for the issues related to your deposit check. As I understand it, the issue has been resolved. Thank you for your feedback. Mark Chatman| Community Director
I'm a current resident and just called the emergency line to let building management know that an apartment unit (which is currently occupied) is cleared out, lights left on and the door is wide open. It's been left that way since 7pm today, and it's 11:30pm. I'm mindful that there has been an FBI bust in the last couple of weeks (source: on-duty security guard) and at least one apartment theft last week (source: undercover officer standing outside the back gate while taking a neighbor's dog out for a walk). So I figured the... read more
Business response:
KW, Thank you for sharing your concerns. On behalf of our team, I apologize that we did not address your concerns in a satisfactory manner. Please feel free to contact me with any questions or concerns. Mark Chatman| Community Director
I just moved out of Domain as my 13 month lease was up. Overall, I had a good experience during my time there. I originally chose Domain for two reasons: the location (can't beat the 15 minute commute to SF), and the pet policy. The building itself is relatively new and the units are pretty well maintained. I never used the common spaces and amenities, but it was nice knowing I had access to them if I wanted to use them. The office and maintenance staff were friendly and helpful whenever I had any issues, though towards the ... read more
Business response:
Thank you for sharing your comments. We really appreciate them
Have been living here for six months. The trash bill is insane - over $70 per month per unit. The property management group is not responding to our request to open the trash bill of the entire complex. A lot of people dump their furniture and do illegal dumping. Oh and also " sales tax" will be added to your rent and parking. Your overall rent will be Much more than what is advertised online.
Business response:
Seung H - Thank you for sharing your concerns. The trash billing for individual apartments is based on one amount divided equally among all occupied apartments. We have recently added an extra pick up. I expect that we will see a reduction in the trash that is left in the trash rooms. As with most communities,there will be additional fees for for pets parking, taxes etc. Our team will continue to discuss with prospects, and I'm happy to discuss these with your further. Mark Chatman, Community Director
I love this place. Sure it's not perfect, but which place is? In the grand scheme of things, it's pretty awesome. My husband and I have been here for 6 months. The staff is super friendly, the amenities (gym, bike repair shop, yoga studio, grill section, lounge, coffee lounge, etc etc) are great, it's close to Bart, close to uptown & Jack London. I'm probably missing some, but all this to say that we love it here. Sure the rent is on the high side, but you get a love great stuff with it. Did I mention the staff is great?! ;)... read more
Business response:
Melissa - Thank you for the comments. We really appreciate them.
I left Domain a few weeks ago after two years. The San Francisco commute is ideal and the property was always well maintained. Mid way through my tenancy management companies changed and there was some mediocre transition staff but the core staff for the new company is excellent. Most specifically Jennifer and Julia made me feel like the building was an extension of my home. They both were excellent in the balance of being warm, welcoming and professional. There was an older black gentlemen who handles maintenance who was al... read more
Business response:
Nathan - Thank you for the comments. We really appreciate them Mark Chatman, Community Director
It's been 65 days since I moved out of my apartment and after weeks of emailing and phone calls, Domain finally sent me a check for my security deposit. However, they neglected to include an itemized list of deductions, and after calling the office, I found out that they deducted a $135 dollar cleaning fee despite the fact that I left my apartment spotless. According to Julia Mendoza, via her supervisor, Jennifer McMurtrey, their policy is to charge all tenants a light ($135) cleaning fee at the least. If you have your a... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 478 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open at 9:30 a.m.