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1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I've lived here now going on 4 years. The staff is kind and professional, and helpful when issues arise. Stephen really takes care of business in a positive way. Mark is the calmest of all, he never lets things get under his skin, and handles issues very well. The premises are safe which important to me and very well located in the center of downtown Oakland. Maintenance people are well qualified if a problem arises and things get fixed immediately! Nice environment to live.
Business response:
Elliot - Thank you for your comments and feedback, we really appreciate it. Mark Chatman| Community Director
Apartments are clean but you hear every noise from upstairs and the smell of marijuana evenings means you have to keep all windows shut most of the time. Management do nothing to mitigate these problems after many complaints and maintenance never turn up to appointments - even after confirmed with front office staff. Seems the low reviews of this complex are not without merit.
Business response:
Nick - Thank you for sharing your concerns,and feedback. I understand you frustrations, and I apologize that we have not met your expectations. We will make every effort to address the issues you pointed out. Thank you again for taking time to share your concerns. Mark Chatman| Community Director
As you can tell from how long I've had my Yelp account and how many reviews I've given, I only really write a review when I am really happy, or really upset. I moved into Domain in July '15, and wanted to wait a little while before writing my review to see if my feelings change any, and they haven't. Domain is absolutely amazing, obviously it's a bit pricy, but compare it to San Francisco not to other parts of Oakland. This is by far one of safest parts if not the safest part of Oakland. It's also parallel to the Federal bui... read more
Business response:
Kris - Thank you for your comments and feedback. We really appreciate them. Mark Chatman | Community Director
super duper in love with this place . first off you get free att wifi, even in your apt. the yoga classes and gym are also a plus. the valet trash is pretty cool for $7 a month you don't have to take your own trash out. they pick it up at your door everyday at 8pm . how cool is that ? the staff is very nice. Lester is very pet friendly, Kendell is super sweet , Steve is hilarious, and mark is way too cool. 5 stars for domain! Ps. Please keep candy in the lobby, even after Halloween is over. :)
Business response:
Tajmari - Thank you for the comments and feedback. We really appreciate them. Mark Chatman | Community Director
What a nightmare. Give me my money back! Pages 8 and 9 of our lease... In section 29, it states, "Owner will mail Residents the security deposit refund (less lawful deductions) and an itemized accounting of any deductions NO LATER THAN 21 DAYS after surrender or abandonment, unless statutes provide others." Our move out date was 6/26/2015. Domain of FPI Management is in violation of the contract. To say that the check was sent out on 7/10/2015 to the wrong address is absurd; the address number was incorrect, the zip code inc... read more
Business response:
Jessa R. - Thanks for your feedback. I apologize for our community's contribution to your frustrations. I will contact you directly to provide an update on the status of your the refund. Mark Chatman| Community Director
Let me preface this by saying I'm not a resident of Domain, I do however spend 6-8 hours a day there working as a family manager. Over the last year I've had the opportunity to work closely with the leasing and maintenance staff at Domain Oakland. Julia, Stephen, Kendall are exemplary employees who make the leasing process painless and simple. They're friendly knowledgeable and accommodating. The building itself is beautifully appointed with a lovely art gallery on the first floor with numerous cafe/entertainment areas, a gy... read more
Business response:
Natalie Thank you for feedback. We really appreciate it. Mark Chatman| Community Director
If I could give zero or negative stars, I would. 1) The management team is atrocious. There are a couple really nice people that work there, but they are the ones who do not have the authority to do anything at all. And anyone who does a good job usually doesn't last anyway. Mark Chatman is by far the worst manager of any facility I've encountered. He was non-responsive and downright incompetent. We received our refund check late after we moved out, and it was sent to or domain address... Duh. Then it was resent, but when ... read more
Business response:
Mike H. Thank you for your feedback. As I understand it, you have had a much less than exceptional experience while here at the Domain. I apologize. As I have discussed with your roommate, we are working to resolve the issue as effectively as possible. Again, thank you for sharing your concerns. Mark Chatman| Community Director
This review is long overdue. Run, don't walk, away from this place. I apologize to the 1 or 2 members of the staff who do their jobs correctly. But to the rest of you, including Mark the community manager, you are down right awful. Getting any information out of them is like pulling teeth. I gave notice to move out and never heard a peep from them about what needed to be done in order to complete my move out process. The day before I moved, I was told to just stop by and drop off the keys. When I did, I was told I should hav... read more
Business response:
Jordan R - I apologize for providing less than exceptional service during final weeks of your stay, and for the issues related to your deposit check. As I understand it, the issue has been resolved. Thank you for your feedback. Mark Chatman| Community Director
I'm a current resident and just called the emergency line to let building management know that an apartment unit (which is currently occupied) is cleared out, lights left on and the door is wide open. It's been left that way since 7pm today, and it's 11:30pm. I'm mindful that there has been an FBI bust in the last couple of weeks (source: on-duty security guard) and at least one apartment theft last week (source: undercover officer standing outside the back gate while taking a neighbor's dog out for a walk). So I figured the... read more
Business response:
KW, Thank you for sharing your concerns. On behalf of our team, I apologize that we did not address your concerns in a satisfactory manner. Please feel free to contact me with any questions or concerns. Mark Chatman| Community Director
Domain Oakland has a 3.2 star rating with 453 reviews.
Domain Oakland is closed now. It will open tomorrow at 9:30 a.m.