This profile has been claimed by the business owner or representative.
Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I recently moved out at the end of May after Greystar acquired Domain from FPI management. I must say that this has been the worst experience possible with the transition between management companies. Domain Oakland now owned by Greystar has completely dropped the ball. It's been a month and Domain has yet to return my security deposit. I've contacted the new property manager multiple times. Called day after day, sent multiple emails. Each time the front desk associates tell me that the manager Heather will get back to me. E... read more
Business response:
Hi Phil C: We apologize for any issues that may have arisen during the transition of management and thank you for your patience as we work with you to resolve this important matter. We are dedicated to providing excellent customer service and would like to speak with you further about your experience at Domain Oakland in order to ensure that we have addressed any concerns and/or questions you may have. We can be reached at 510-444-6000 or email DomainOakland@Greystar.c… Thank you, Heather E. Community Manager
Update: Greystar Management has taken since he building was bought - and they are HORRIBLE!!! * If there are any good reviews left about this property or management, it was left by one of their employees. Honestly, look elsewhere to live!! We can not wait until our lease is up! It's absolutely insane how mismanaged the building is now and the employees (Jeremy and Heather), they are all incapable of simple tasks. Employee turnover is so frequent. Employees are rude, idiotic, NO customer service, no common sense. They took aw... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Before I share my comment I would like to say that I was a potential tenant and have never stayed at this establishment. I scheduled a time to see a unit and when I arrived (even a bit earlier than the scheduled time), they informed me they gave away the apartment. I'm sure most people would assume that as a business, a common courtesy/good customer service would be to inform the person BEFORE they show up as to not waste their time. I can't speak to how amazing or bad it is to stay in the Domain but if this is their work et... read more
Business response:
Hello JuJu B. My name is Marcus Thomson and I am the manager of Domain. Thank you for taking the time to provide us with your feedback. I can certainly understand your frustration over showing up to view an apartment only to discover that somebody else already had leased it. With today's technology & apartment hunters having the ability to apply for a home online, away from the leasing office, we have seen this happen from time to time. Please know that we didn't mean to waste your time. Fortunately, the apartment you wer... read more
I have lived at Domain for about a year now and I am waiting for my lease to expire to move out. In all honesty, the building itself is great in terms of location and amenities, however, the management team here are absolutely the worst people. They are rude, unresponsive and a complete nightmare to work with - this is coming from a current tenant, I can't imagine how applicants must feel. Marcus, the "supervisor" is uncaring and lacks emotional intelligence. To me, all the perks of the building are outweighed by the poisone... read more
Business response:
Hello John S., This is Marcus Thomson, Area Supervisor for Domain. Thank you for taking the time to provide us with your feedback. Here at Domain, we strive to provide the best possible living experience for our residents and I do apologize if this hasn't been the case for you. I see that you are frustrated at me directly for being uncaring and lacking "emotional intelligence". I apologize that this is the feeling you are experiencing but cannot recall that we have been in contact with each other. I would love to speak to y... read more
I was very excited to lease an apartment at Domain. I even overlooked the red flags of trash and bed frames in the hallway and assumed it was a one off because the building came recommended and I really liked the 1br with a den I was interested in renting. After putting in my application, my old landlords were less than 2hrs over the 72hr window to submit the rental verification forms and they cancelled my application. No biggie, I'll just pay ANOTHER $50 to apply and things should be fine...right? WRONG. 2hr delay caused a ... read more
Business response:
Hello Nicole S., My name is Marcus Thomson and I am the Area Supervisor for Domain. I first want to thank you for taking time to provide your feedback of your application process. Our goal is to make the move-in process as easy as possible for our future residents and I am sorry to hear that this may not have been the case for you. I understand that your frustrations were over a delay in verifying your rental history. Some housing providers do make it difficult to verify rental history for their former tenants which can cr... read more
I'm not sure why there are such low ratings for Domain. I think most people only review when they are irritated by things. So let me break the pattern. I have had nothing but positive experiences since applying for my place in February. Brittney, Danielle and Stephen are all extremely courteous and prompt in their management of the building. They always follow up with me immediately. Francisco is also great - he has responded to maintenance issues (haven't had many) in a timely, efficient manner. The location and amenities a... read more
Business response:
Hello Amber M. My name is Marcus Thomson and I became the Area Supervisor for Domain this past Spring. I wanted to take a moment to thank you for your praise. Our team works hard to create a place that all of our beloved residents can proudly call home and I will be sure they know of the kind things you've mentioned. If there is ever anything we can do to assist you, please don't hesitate to contact me at (510) 444-6000, Domain.CD@fpimgt.com or stop by the leasing office. Our office hours are Sun-Mon, 9am-6pm, starting this... read more
Very quiet and comfortable community to live in with great amenities! My favorite part about this building is the Meditation class held once per month by a Buddhist Monk from Thailand who is based out of San Jose and they always bring delicious snacks! I also really enjoy the Yoga classes with Grey twice per week! The building staff are very friendly and quick to address any issues you might have while living here. Note: There is No Air Conditioning and the "Free Donuts" and "Free Breakfast" is very limited so I wouldn't ex... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
I've been living at Domain for over a year and I LOVE this place!!! The staff is sweet and extremely helpful. They put on events consistently and it creates a nice sense of community. I was a bit wary of cleanliness because they are animal friendly but, to my pleasant surprise, you wouldn't even know animals are allowed - it's spotless! Highly recommend it!
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
The apartment itself is very nice, albeit a bit pricey. And the gym is great and the location is solid. The negative is management - and I don't even think it's the people who work there but how they are treated by upper management. It's very corporate and inflexible - makes you feel very much like a revenue stream instead of a person. Don't like that aspect at all, wish they weren't so rigid and impersonal.
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 478 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open at 9:30 a.m.