Claimed

DraftKings at Casino Queen

4.3

Hotels
East St Louis, IL

About this business

DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

4.37,270 reviews

Select a rating

Eileen

on Expedia

2 months ago

Business response:

Hello Eileen and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!

Brad

on Expedia

2 months ago

Business response:

Hello Brad, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!

Peggie

on Expedia

2 months ago

Very outdated

Business response:

Hello Peggie and thank you for your feedback. We’re sorry to hear that you found the hotel to be outdated. Your comments are valuable, and we will be sure to share them with the appropriate team. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

Amy

on Expedia

2 months ago

The carpet in room was badly stained. Front desk not very helpful. Card in room stated all the things you could get at front desk, but when asked for something was told they didn't have it and didn't say where i could get it.

Business response:

Hello Amy and thank you for sharing your experience. We truly apologize for the issues you encountered during your stay. Cleanliness and helpful service are top priorities for us, and we regret that your room did not meet those standards. We will address the carpet staining with our housekeeping team to ensure it is taken care of immediately. Additionally, we are sorry to hear that our front desk team was unable to assist you properly. We will be meeting with them to ensure that all requests are handled in a more helpful and... read more

Kaelyn

on Expedia

2 months ago

Business response:

Hello Kaelyn and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!

Helen

on Expedia

2 months ago

The carpet, the bedding and the furniture was stained and damaged. The reception staff were friendly, kind and welcoming, a credit to the hotel.

Business response:

Hello Helen and thank you for your valuable feedback. We’re glad to hear that our front desk staff made a positive impression with their friendly and welcoming service they truly are a credit to the hotel. However, we apologize for the condition of the carpet, bedding, and furniture. This is certainly not the standard we aim to provide, and we’ll be addressing these issues with our team right away. We truly appreciate your comments and hope to have the chance to improve your experience during your next visit.

David

on Expedia

2 months ago

Business response:

Hello David, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!

Kristi

on Expedia

2 months ago

The hotel was great. Front deak was very helpful. The casino restaurant not so much. Never got served so we left

Business response:

Hello Kristi and thank you for your feedback! We're glad to hear that the hotel and front desk staff were helpful and that you had a great experience with us overall. We apologize for the service you received at the casino restaurant, as that’s certainly not the experience we want our guests to have. We'll be sure to pass your comments along to improve the service moving forward. We hope to have the opportunity to serve you better next time!

Jeremy

on Expedia

2 months ago

For anything going on in St Louis, it's a fantastic stay! The event shuttle is a really nice touch

Business response:

Hello Jeremy and thank you for your great review! We're so glad to hear that you enjoyed your stay and found the sports shuttle to be a convenient addition. It’s wonderful to know that our location worked well for your time in St. Louis. We hope to welcome you back for your next visit to the city!