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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
the staff was friendly and helpful. the room how ever was disgusting. The carpet was stained in so many areas, the bathroom shower had black mold in the grout, tiles were coming off the wall, the vanity under the sink had not been cleaned in some time. the molding by the ac was coming off with spider webs all over it. The right rear leg of the desk was broken, the furniture was old and out dated covered in scratches.
Business response:
Hello Guadalupe and thank you for your feedback. We're glad to hear our staff was friendly and helpful, but we're very sorry about the condition of your room. Cleanliness and maintenance are top priorities, and your concerns will be addressed with our team immediately. We appreciate you bringing this to our attention.
Business response:
Hello Robert and thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We take your comments seriously and will work to address the areas that need improvement. We hope you’ll consider giving us another chance to provide a better experience in the future.
DO NOT BOOK! This was one of the worst experiences I’ve had in a while. The rooms are not updated like the listing and the website both say, this hotel is archaic, between the luggage carts that barely work and the nasty carpets i couldn’t spot one nice thing about this hotel that was worth a dime, pool had what appeared to be pubic hair(a large amount) floating around. Staff for the most part was as rude as you could ask for. The shower also had a lot of hair in it. The carpets are stained and nasty and all the technology i... read more
Business response:
Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations. Your feedback is important, and we take concerns about cleanliness, maintenance, and service very seriously. We’ll be addressing these issues directly with our team to ensure improvements are made. While we’re glad you found some positives nearby, such as the casino and dining, we regret that your experience with us was disappointing. We appreciate your honesty and will use your comments to guide necessary training.
Front desk staff was rude and unfriendly. Bed in room did not have a fitted sheet on it. Terrible stains on carpet. Room ac barely worked. Bathroom faucet sprayed water everywhere we turned on.
Business response:
Hello Jamie and thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay, especially with the front desk staff, the bedding, cleanliness, and maintenance concerns. This is certainly not the level of service we aim to provide. Your feedback has been shared with our team to ensure these issues are addressed promptly. We hope you'll consider giving us another opportunity to provide a much better experience.
Business response:
Hello Christina and thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We take your comments seriously and will work to address the areas that need improvement. We hope you’ll consider giving us another chance to provide a better experience in the future.
The hotel is old, no doubt but that doesn't excuse the filthy air conditioning unit, filthy wall switches, blood on the bed sheets, urine on the base of the toilet, weeks of not mopping behind the bathroom door, flickering light in the shower. Absolute worst hotel as far as up keep. On the other hand, the staff were VERY polite at check in/out. Cleaners need to dust once in a while, spot clean walls/ switches/knobs once in a while and let maintenance know when something doesn't work.
Business response:
Hello Laurie and thank you for your detailed feedback. We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay, this is far from the standard we aim to uphold. We take your comments seriously and have shared them with our housekeeping and maintenance teams for immediate review and follow-up. On a positive note, we're glad to hear our front desk staff made a good impression. We hope you'll consider giving us another chance in the future.
The hotel was good. The Casino I did not care for. Need more updated machines. The DJ in the lobby was so loud it was distracting. You could hear before you entered the hotel.
Business response:
Hello Ora and thanks for your feedback, we’re glad you enjoyed the hotel! We’re sorry to hear the casino and lobby noise didn’t meet your expectations. Your comments about the slot machines and DJ volume have been noted and will be shared with the appropriate teams. We appreciate your input and hope to make your next visit even better.
Bad experience. I’ll never stay in a days inn again.
Business response:
Hello Michael and thanks for your review. We’re sorry to hear about your experience, but we believe this may have been meant for a different hotel, as we are not a Days Inn and have no affiliation with that brand. If you did stay with us and something wasn’t right, please reach out directly, we’d be happy to help.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,454 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 5:00 p.m.