DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Alyssa

2 years ago

I was hoping to leave a glowing review for this hotel, as I was so excited to stay there. However, The hotel did its job as providing a place to sleep and that was about it. It was very outdated. The carpets were stained. The bathroom was falling apart, tried to take a shower and the handle fell off in my hand... Then the indoor pool was had debris floating in it. I had forgot my bracelets in the pool area. I left the pool right when it was closed and the doors were locked. The only person in there was house keeping. Wheneve... read more

Business response:

Hello Alyssa, we appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our many food outlets, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experienc... read more

Zoe

2 years ago

Room carpeting was covered in dust. Toilet had to be flushed several times to get it to empty. No cleaning service for the multiple days there. Needed towels, was told to go get them. Poor service. No place to charge phones near bed. Poor lighting. No restaurants. No restaurants near. Not enough handicap parking. Sketchy area. Will never return

Business response:

Thank you for your feedback, Zoe. We apologize for the unpleasant stay that you had. We strive to give our best and make sure our guest have a pleasant experience and we truly apologize for falling short during your stay. We will be sharing your comments with our team to use as a teachable to better ourselves and services for future guest. Once again, thank you for business and we hope you have a pleasant day.

Kanita

2 years ago

Im not really sure why around the fridge was hot being in a cabinet but it was leaking. The bathroom shower curtains looked horrible

Business response:

Hello Kanita, thank you for taking a moment and sharing your experience with us. We apologize for the issue you experienced with the fridge and shower curtain. We will be meeting with our Housekeeping team to resolve both of these issues. If you choose to stay with us in the future please do not hesitate to alert us right away of any issues so that we my rectify it immediately. Once again we thank you and we hope to see you again soon!

Linda

2 years ago

Business response:

We appreciate your feedback, Cindy. We would love to hear more about your experience, please send us a message at guestfeedback@dkatcq.com. We hope to welcome you back for a truly positive experience in the future!

Babette

2 years ago

Business response:

Hello Babette, we’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.

Kelly

2 years ago

Never Again Highly disappointed at the condition of the rooms. I reserved two rooms for a Cousins Weekend event. The location was good for parking at the hotel and attending a concert in downtown STL. The price was slightly better than other area hotels The hotel was dark and dreary looking in the lobby. The room carpets were so nasty. Never again.

Business response:

Hello Kelly, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with your room. We will be meeting with our housekeeping team to go over protocols to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope you have an amazing day.

Lee

2 years ago

The casino advertised restaurant, bar, coffee shop and food court. We were there on a Monday and everything was closed except the chicken wing shop. Too tired to go back out. Very disappointed.

Business response:

Thank you for your feedback. We apologize for any issues you had during your stay. Your comments are valuable in helping us to improve. We hope to see you again in the near future.

Octavius

2 years ago

Not up to my standards The tv didn’t work thee shade had holes in it and the toilet was running all night

Business response:

Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we are taking immediate steps to address these concerns. Your comments are valuable in helping us improve. We hope you'll consider giving us another chance in the future.

Ronald

2 years ago

shower was defective.

Business response:

Thank you for your feedback. We apologize for the defective shower and any inconvenience it caused. Our maintenance team is addressing the issue to prevent future occurrences.We hope you'll consider staying with us again, and if you do, please contact us directly for a better experience.