DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Michael

a year ago

Check in was ok, person at the counter just wanted to get us out of her way. She wasn’t rude but not very friendly either. When we got to the room the carpet was stained. Not that it hadn’t been cleaned just stains all over that would not come out. The hotel was ok just old and needed to have some updates. It was noisy when another room ran water. You could here it like you were standing right there. Beds were fine and sheets were clean. Doubt if we would stay there again.

Business response:

Hello Michael and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Michael and we hope we have another chance to show you a great exper... read more

James

a year ago

Everything is run down at this property (and the adjacent casino). For example, the control panel in the elevator seemed to be falling off the wall. And the staff, especially in the casino, really don't seem to care that you're a guest. I would not recommend at all unless you want something cheap close to downtown.

Business response:

Hello Jams, we are very sorry to hear that you didn't have a great experience at our hotel-our mission is to provide an excellent guest experience, so we are very sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Thank you for staying with us.

Cora

a year ago

Definitely needs updated in areas. The elevator is a little sketchy. The Bed sheets are marked with sharpies and we actually found eye lash clusters on our blankets in one of the beds. There was still stuff on the walls in the hall and in the bathroom.

Business response:

Hello Cora, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with the bed. We will be meeting with our housekeeping team and using this as a teachable moment to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope to see you again soon

Jim

a year ago

Unpleasant check in & dirty/stained carpets Only one person at check in who was also answering phones. No knowledge of where handicap pay was located.

Business response:

Hello Jim, thank you for taking a moment to give us a review. We apologize for the staffing issue you experienced, and we thank you for your patience during your interaction with our agent. Our accessible parking is located to the right of the hotel entrance. We welcome you to come back and visit us again soon.

Joyce

a year ago

When we 1st got there, there was used Q-tips under the bathroom cabinet and dead bugs. The bed sheet and comforter was tucked so far under the end of the bed that would not even cover our arms without scooting down in the bed or untucking them! Also your coffe sucks big time.

Business response:

Hello Joyce, thank you for taking a moment and sharing your experience with us! We sincerely apologize for the issue you expressed with your room, we will work with our housekeeping team and use this as a teaching moment to better ourselves and our product. Once again, we thank you and we appreciate your business.

Chandler

a year ago

Air Conditioning unit leaked on the carpet the entire weekend & nothing was done after I told the staff three times … closets were hard to open and close …

Business response:

Hello Chandler, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Queenya

a year ago

This hotel is filthy. The staff are not professional

Business response:

Hello Queenya, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Vickie

a year ago

Checthey need to check theses things before giving you a room.ked in , asked for higher floor so we could see river, went to dinner and played at casino. It was late getting back to room, went to turn on TV and had no service! Didn't call front desk we just packed up and left.to late to have anyone come fix it r change rooms.

Business response:

Hello Vickie, thank you for taking a moment and sharing your experience with us. We apologize for the tv issue you expressed. If you choose to stay with us again in the future please do not hesitate to alert the front desk so they can rectify the situation immediately. Once again we thank you and appreciate your business.

mark

2 years ago

Business response:

We're sorry to hear that your experience fell short of expectations. If you have specific feedback you'd like to share, please reach out to us directly so we can address any concerns.