DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Teresa

4 years ago

Pretty disappointed there was no where to get something to eat before 9:00 a.m. We hadn’t been there for several years and we’re not pleased with the changes.

Business response:

Thank you for taking the time to rate us.We really appreciate you for staying with us.

Austin

4 years ago

Terrible. Not safe. Horrible. Never felt safe. Ended up getting my wallet stolen at the casino!! Won’t ever go back!!!!! ALSO YOU HAVE TO WALK FROM THE CASINO TO THE HOTEL. OUT SIDE. I’ve never felt more unsafe in my life. Ended up getting about $500 stolen. I won’t ever go back. Spend the extra $15 and go across the river where you are safe!!! NEVER WILL GO BACK!!

Business response:

Thank you for your feedback. We sincerely apologize that you had a disappointing experience at our facility and we hope to make things right in the future. Please feel free to reach out with any additional concerns so that we may personally assist you and make it right.

James

4 years ago

Do not let this happen to you!! Stay anywhere else It said a view of the casino it was literally side of a building all we saw was cement. I was charged a 100 deposit i never got back each call i was told different time frame to expect. I called executives never got a person or a return call. Still havent recieved it back. This place is a rip off literally awful never trust this place i wont ever give them my business again!!!!

Business response:

Thank you staying with us.

Matt

4 years ago

Horrible experience and will never be back The tv wouldn’t work, the clock didn’t work, half the outlets didn’t work, the AC was so load it was ridiculous, the bed was horrible, and when I went down in the morning for coffee (because the coffee pot in the room was missing a piece so it didn’t work) the coffee was empty and when I ask the lady to make more I feel like I was inconveniencing her. After she got done with her text message she took the coffee craft out to make more and never seen her again.

Business response:

Thank you for your feedback Matt. I apologize for the unpleasant stay you had. It is disheartening to hear we did not meet the level of service you deserved. I will be sure to share this with my team so we can improve our overall product and service!

Paul

4 years ago

Bad area poorly maintained

Business response:

We apologize for failing to satisfy you with our services. We value your feedback very seriously.Your sastisfaction is important to us,and we will ensure that this does not happen again.

Anonymous

4 years ago

Poor Tv Cable was not working properly

Business response:

Thank you for taking the time to provide us with feedback. Your satisfaction is valuable to us. Of course we sadly to hear that we have not reached the goal,but we will ensure that this situation does not repeat again in the future.

Samantha

4 years ago

Business response:

Hello Samantha and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!

Laurie

4 years ago

Tv didn’t work. No info on amities tried to call front sexy about tv and internet password but no answer

Business response:

Thank you for taking the time to leave us an review. We are very sorry to hear about your unpleasant stay with us.We will ensure in the future that this does not happen again.

chad

4 years ago

Disspaointed There was no hand soap. Called for mkre towels because wash clothes were not in the room and was told we had to come down and get it ourselves. Pool was closed. Shade in the room does not close all the way. Just a ton of little things that add up to not being worth the cost at all.

Business response:

Thank you for your feedback Chad. We apologize we fell short of service during your stay. We will be sure to share your feedback with our team to improve our product and service.