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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Thank you for taking the time to rate us.We appreciate you for staying with us.
There were three bugs in my room, two of them were flying bugs. I obviously went and asked for another room. She did allow us to change rooms. But there was also a bug in the second room and there were two hairs in the bed. It did look like the bottom sheet had been washed though. It was late, so I just got the hairs out of the bed and risked it. The toilet was also very wobbly. For $253 for two nights, it was not worth it at all. I was afraid I would get some disease staying there. I would never stay there again.
Business response:
We're sorry to hear that you had an unpleasant stay with us.We thank you for your business and we will be sure to use this as an coaching opportunity to enhance our product and service.
Very average, front desk staff not too friendly Average and basic, refrigerator in room, older room. No microwave except in hotel lobby, no transportation to airport or anywhere. Can walk to train, with homeless abound, not safe. No breakfast, not even continental, just coffee. Restaurant in Casino is over priced and average, so no food places close by .
Business response:
We thank you for business and appreciate you taking the time to share your feedback about your experience. Thank you again for staying with us.
The hotel is very loud. When the doors shut they slam and it’s difficult to get any sleep. The toilet wasn’t attached properly and shifted when you sat and the shower leaked. Most of the shower water went out the tub spout instead of the shower head. Very mediocre. Vending machines always out of water but shuttle to Busch stadium a nice perk and it’s close to the metro. Overall wouldn’t stay again though.
Business response:
We're sorry to hear that your stay with us was unpleasant.We appreciate your feedback and we will use this an coaching opportunity to do better in the near future.Thank you for staying with us.
Carpet in the halls and the room are stained. Bathroom fan not working in the room. The whole place is dark, nothing to lighten the room except lights.
Business response:
We're sorry to hear that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product.
Front desk staff was unfriendly. Rooms were dirty. Location was good.
Business response:
We thank you for your business and appreciate you taking the time to share to share about your feedback about your experience. Draftkings at Casino Queen constantly strives to improve our product and service your feedback helps us to do that.
I left v.m. message for property mgr Jonathan Goines and never got a return call. Hotel won't service rooms during stay. Anything I needed for room I was told to go retrieve myself from front desk (I needed a box of tissues). Breakfast "buffet" is a coffee machine. No milk. Nada mas. "Napkins" are a roll of crappy, thin, cheap, industrial-quality paper towel. This property is an embarrassment to the brand. Shame on them. I would just add that the young ladies working the front desk were overall helpful and nice.
Business response:
We're sorry to hear that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity.Thank you for staying with us.
Close to Interstate and close to the casino
Business response:
Thank you for staying with us.
Business response:
Thank you for staying with us.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.