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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was fine then we won and we decided to stay another night and that was pretty much impossible tried to get you guys to rebook it couldn't do it against the rules can't ahead of time went down to the hotel and they said because you originally booked the room they couldn't give me another night there hey it's your loss and their loss
Business response:
Thank you for bringing this issue to our attention.Please accept our sincere apology.We pride ourselves on giving the best customer service experience. We will be addressing this situation.
Do not recommend I prepaid for our room and was charged again when I checked in! Manager couldn’t get my money refunded! 2 days later and still waiting for refund! Room was old and dirty! Sketchy part of town too.
Business response:
We're sorry to hear that your experience wasn't up to par.We appreciate you sharing your feedback.DraftKings at Casino Queen constantly strives to improve our product and service and your feedback helps us to do that.Thank you for staying with us.
Ok for the price
Business response:
Thank you for staying with us.
Lamp didn't work/ broken. TV didn't work. Called front desk for assistance and was not helpful.
Business response:
We thank you for business and appreciate you taking the time to share your feedback about your experience.We will use this as a coaching opportunity to enhance our product and service.Thank you for staying with us.
Business response:
Thank you for taking the time to rate us.
Business response:
Hello Ammy and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us.
No service, food anything. Pandemic over !!
Business response:
We thank you for business and appreciate you taking the time to share your feedback about your experience.
They gave away my room held on a credit card . When my flight was late arriving. The hotel said they couldn't hold it after 2:30. The car rental place was closed when the flight arrived. So I had to wait until 4 am for a car. The hotel said they would not charge me. But I would need to go through Expedia. You were closed.
Business response:
We're sorry that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity.
I was disappointed. Furniture in bedroom was in poor shape the toilet ran continuously. Shower was very hard to control and no breakfast at all. When got down to get coffee there wasn’t any made. Was told it would be 10 to 15 minutes to make I will not be staying there again. The only thing good was the bed seemed to be clean
Business response:
We're sorry to hear that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service. Thank you for staying with us.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.