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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our stay was terrible. We first got to our room and the toilet didn’t work. We had to wait for maintenance to get that fixed. The dust was terrible. The shower had hairs all in it and a dirty rag left behind. The AC unit had mold on it and it super loud. The tv only had a couple channels and didn’t work with an HDMI cord. The front desk was no help with anything. All in all the place is disgusting and would never recommend it to anyone.
girl at front desk 2pm great girl at 9.30 pm coud not issue keys to 2 rooms paid for keys took 2 hours to get in room
I did not go to the pool because room sink and toilet was dirty
Customer service was very low and bad. The TV never worked in the room. They blew me off and acted as if there was nothing they can do. The heater in the room is old school and makes loud noises. Definitely not worth the money nor is it what you think it is being that is at a casino. The staff was not friendly and appeared not to care with all my concerns regarding having to sit in the room with no TV or anything. They thought I should just go to the casino and enjoy myself and not worry about the TV not working.
The staff was great and the the entrance was nice. But the room lamp shades were all scratched up and walls all marked up and the chair had some stuff on it when we got there. The toliet clogged to shortly after but the staff was great and very helpful.
The first room was neglected and a bad oder, plus outdated wallpaper that had stains and paint on it, the chairs and furniture were thick with dust, the win dow sill dirty with black stain in the corner. The staff at the front desk when I asked if I could change room wasn't no help to my advantage so it was disappointing for what it should've been as advertised an renovations room.
Rooms were dirty. sheets were not clean. One bed didn't have a sheet on it, had to ask for sheets. Rooms smelled weird. Really just not very nice hotel.
everything is out dated and the tub didnt drain
Room was dirty, Bad Water Pressure, TV didn’t work.
Business response:
Hello and thank you for your feedback. We’re sorry to hear the room was not clean, the water pressure was poor, and the TV was not working. This is not the experience we aim to provide, and your concerns have been shared with our team for review.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,853 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.