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East Valley Pet Hospital

4.3

About this business

Location details

1748 E Lugonia Ave, Ste 128, Redlands, CA, 92374, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 3:00 p.m.
SunClosed
4.3860 reviews
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Lindsey R.'s profile image
Lindsey R. 
rating
2 years ago

Haven't been here in about a month but after having a disappointing experience at Yucaipa Animal Hospital, I want to sincerely thank the staff and Vets here for being personable, friendly, great at communicating and exploring options with a team oriented approach making owners feel valued and respected and our animals loved just the same. HIGHLY recommend this place. I definitely plan on taking our new fur family member here 

Business response:

Thank you for your generous review! We appreciate your feedback and hope to see you again soon! 

Nancy B.'s profile image
Nancy B. 
rating
3 years ago

I love this place. I was able to get a same day appointment and they took such great care of my baby puppy. The customer service from everyone along the appointment was great. I will definitely make this my place. 

Business response:

Thank you for your amazing review, Nancy! We love what we do and are glad to be here for you and your pet! 

Libby H.'s profile image
Libby H. 
rating
3 years ago

We've been taking our dogs here for years and we absolutely love Dr. Graham. I have one dog who is terribly anxious and can be a bit nippy. Dr. Graham is the only vet we have had that my grumpy dog likes! Also, the office staff is kind and very well organized. A few years ago we had to put one of our dogs down suddenly. They stayed open after hours for us so we could wait for a family member to drive into town to say her goodbyes. I could not recommend this office more! They're fantastic. 

Business response:

Thank you for sharing your wonderful review, Libby. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with your pets' care. 

Edward O.'s profile image
Edward O. 
rating
3 years ago

Very pleased with the direct, albeit not good, prognosis. The appointment process was easy, admitted to meet the doctor within appropriate time, staff pleasant and professional. Most importantly for those of us who spend more money on their pet's healthcare than their own, I am grateful that the doc gave me the plain truth without upselling treatments that I concluded would not likely improve my dog's wellbeing. It was my first time here and will make this out family pet medical office because I fully expect to get hones... read more

Business response:

Thank you for your nice review, Edward. We are sorry that the doctor could not give you better news. Please know that we are here for you and Cappy. 

Hilly R.'s profile image
Hilly R. 
rating
3 years ago

I can't thank Dr. Graham and the staff at East Valley enough. It's very hard to get into vets nowadays, but they were able to get us right in. My beloved "furbaby" Mulisha was diagnosed as having heart failure. The right side of his heart is very very enlarged, and fluid had built up in his lungs. I was absolutely heartbroken as he has been my companion since I was a teenager and has seen me through some really tough times. As we heard the news, in what we felt was a hopeless situation Dr. Graham gave my husband and I hope. ... read more

Business response:

Thank you for sharing your wonderful review, Hillary. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with Mulisha's veterinary care. 

Kirsten L.'s profile image
Kirsten L. 
rating
4 years ago

We are new to Mentone and hoping for a local vet for our dog and Kat. Honey, our little dog was having a new health concern so I scheduled an appointment. The phone /front office staff were professional, patient, friendly and kind. The vet tech provided the same caliber of care for my dog and I. Dr Graham was an answer to prayer. Not only is she an extremely great doggy Dr., she is a sweetheart! She patiently answered all my questions and offered me a few options for Honey's issues. She was thorough, gentle and so sweet to ... read more

Business response:

Welcome to the East Valley Pet Hospital family, Kirsten! We loved meeting you and your pet and can't wait to see you back again soon. 

Pedro D.'s profile image
Pedro D. 
rating
5 years ago

Very friendly and courteous. Clean. My dog came out of over night surgery and we needed a safe and clean place for her to recover in. They took really good care of her and there pricing is very reasonable. I am making this her regular vet from now on. 

Business response:

We are so pleased you and your pet had a good experience! Thank you for the nice review! 

Josie M.'s profile image
Josie M. 
rating
5 years ago

First impression was good.The office was clean, the front desk and nurses were spectacular, especially when it was time to do my dog's temperature. However, not a fan of the actual Dr. She never introduced herself to me. She went straight to checking my dog, then walked right out. Her vibe threw the entire vet visit off, might actually not come back. Regardless of having many clients or not, she could've approached every client with introduction and took time for questions or informed us about having others to attend to... E... read more

Business response:

Hi Josie, it sounds like there were definitely mixed feelings about your visit. On one hand, our support staff did a good job to make you feel welcome and comfortable, on the other hand, the doctor did not. I would welcome a phone call from you, so we can discuss more details about your visit. Our goal is for all clients to have a good experience! Leslie Gregory, Hospital Manager 909-794-1888. I am here M-F 

Jackie F.'s profile image
Jackie F. 
rating
5 years ago

I have taken all of my dogs here for many years. Followed Dr. Graham from Calimesa. I have always appreciated all of the vets and techs, including the front office staff. They are seeing their numbers grow and especially during the COVID pandemic, they have had everything set up to give the clients and staff the healthiest environment, stayed open to accommodate their clients while still providing our pets with loving care. Kudos to Kelly who showed the utmost professionalism today while a clients husband refused to wear a ... read more

Business response:

Thank you Jackie for recognizing all the good we are trying to provide to our clients and patients during COVID. While it might not be an ideal way to conduct business, we do want to keep everyone safe, and you are understanding the importance of what we are doing and the "why". If anyone on our staff were to become ill, we would be forced to close, making it more difficult for pets to get the care they need! It's unfortunate that some do not find the importance to adhere to guidelines and enjoy intimidating our staff and be... read more

Frequently asked questions about East Valley Pet Hospital

How is East Valley Pet Hospital rated?

East Valley Pet Hospital has a 4.3 star rating with 860 reviews. 

When is East Valley Pet Hospital open?

East Valley Pet Hospital is closed now. It will open on Monday at 8:00 a.m.