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Easy Auto Ship
- Transportation Services
- Boardman, OH
About this business
Location details
860 Boardman Canfield Rd, Boardman, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Awesome!!!!!!!!!!!!!!!!!! Every time I call they are so professional and happy to help!
Business response:
Thank-you so much Camry for your great review! We are so glad you had such a great experience with our company
******* was very helpful in booking my car transport. However the process she said would happen did not happen. The driver said that the booking agent knows nothing and that he was in charge of the transport and things would happen his way. Ultimately I did receive my car 2 days late after many phone calls with the driver and a lot of stress.
Easy Auto Ship connected us to a carrier that STOLE our vehicle. We were told so many times they have worked with this carrier previously, they are reputable, etc., but, when we asked for updates throughout the process, we were told to "be patient." It turns out they couldn't get ahold of the carrier. The carrier disconnected their phone number and took our vehicle to ************* (when it was supposed to arrive in ****************--we have vehicle tracking, which is why we were concerned). We had to wait until 4 days after... read more
Easy Auto Ship connected us to a carrier that STOLE our vehicle. We were told so many times they have worked with this carrier previously, they are reputable, etc., but, when we asked for updates throughout the process, we were told to "be patient." It turns out they couldn't get ahold of the carrier. The carrier disconnected their phone number and took our vehicle to ************* (when it was supposed to arrive in ****************--we have vehicle tracking, which is why we were concerned). We had to wait until 4 days after... read more
Business response:
We take this situation extremely seriously and are deeply sorry for the distress you've experienced. That said, we must firmly clarify several critical points to ensure an accurate understanding of our role and efforts throughout this ********** a licensed broker, Easy Auto Ship only works with vetted and insured carriers who meet the industry's regulatory standards. The carrier involved in your shipment had a clean history and had successfully completed multiple transports without incident including prior shipments for our ... read more
A bit more communication regarding drop off.. we just got a 30 min notice but luckily we were close by. Also, our first ****** up and cancelled. Hopefully they wont do business with that guy anymore. Not ok when a timeline is involved.
I signed an agreement with them to arrange transport of my car a month prior to my departure. The agent assured me the quote posted was reasonable and that there would be no problem. I received no communication and as my pickup window approached I was reassured that they would find a carrier. When I had no carrier 2 days into the window, the agent said I may have to pay $50 more. On the day of my departure I got a call informing me that the $900. Had to be increased to $1250 in order to get a carrier. I was stuck - had to ma... read more
Business response:
We sincerely apologize for the experience you had with our company, however it could have been avoided. When you booked your transport a month in advance the broker let you know that the one day window you requested was in the middle of our peak busy season and the area you were shipping from was a harder area for us to find carrier in so it might be hard for us to acquire a carrier in one day. He suggested opening up your window to a 3 day window to give us the proper time to secure a carrier. You let him know you were goin... read more
Arranged transportation with Easy Auto Ship. Turns out the process was not Easy, nor did my auto ship. Booked three weeks in advance, which it turns out is pointless because they don't begin to seek transportation until your requested day. I was clear that we had a flight out the next day. The larger problem is the complete lack of communication and abysmal customer service. I chased them throughout the day for information. Precious from customer service claimed she'd call me back in "about an hour". No call came. Talked to ... read more
Business response:
We are very sorry to hear about your experience with our company. While some of the facts are true others are clearly wrong. You did book your order 3 weeks in advance however as your broker let you know in the transport business booking early does not guarantee you a driver it locks in a price, however some carrier's call in and ask for more money and we reach out to you to let you know we have a carrier to pick up on a certain day but they want more money. You are not obligated to take that offer but we do have to call and... read more
*************. Took over a week for my delivery, after I was told I would have my vehicle in 3 days. They only offered $50 off! Delivery was at 2:30am! **************** couldnt even contact the driver or transport manager to locate my vehicle. 10/10 would not recommend!
Called Easy auto Ship. Brokered my car to AP Faster auto Transport. Driver told my me vehicle would arrive in 3 days. Little did I know this was the start of a nightmare. Once they assign your order out to a dispatch, they pretty much wipe their hands clean and have zero control whatsoever. They send you a dispatch number, but the person on the dispatch line barely communicates with you. So, you are pretty much stuck in limbo with 0 updates on your car My vehicle took 8 days to arrive. The customer service couldn’t get a hol... read more
Business response:
We unfortunately have no record of you placing an order with our company. If you can provide information about your order then we can figure out what happened. If not i think you have the wrong company
Frequently asked questions about Easy Auto Ship
How is Easy Auto Ship rated?
Easy Auto Ship has a 4.6 star rating with 6,565 reviews.
When is Easy Auto Ship open?
Easy Auto Ship is closed now. It will open at 9:00 a.m.