Easy Auto Ship

David M 

on BBB

2 years ago

they lie. they do not ship your car themselves. they are middlemen. once you give them your deposit they advertise to any transport driver out there that want the job, and that driver is who you pay in cash only. I got a very unscrupulous driver who damaged my car and forged my signature on a post inspection form. I complained to Easy Auto Ship who said "we are not liable, you have to deal with the driver's insurance" the driver had no insurance. He was a fraud. I could not collect from the driver or Easy Auto Ship. 

Mariclair R 

on BBB

2 years ago

We did get our car...but it was Not Easy. The communication wasn't great. The pick up was days tardy, so we had to change our plans to accommodate. We shipped from East coast near DC to outside ******* **, so lots of room for traffic etc. where communication on delivery is key. We paid to have it sent to our new home, and then were 'asked if OK to only take to X location - 1 hour further away from our home'. Which required another hotel night for us and no price change for shipment. Once in ********, the driver texted he was... read more

Dominic D 

on BBB

2 years ago

TL;DR: (1) they will give you an expected delivery and pickup day and there is a good chance that these days will shift, (2) the operator should have told me about the first point because it would have helped me avoid hotel costs and changing a plane ticket, (3) I waited 8 hours in a Target parking lot only to have them call me at 10:30 PM saying my car would be picked up the next day. Overall I did not have a good experience with Easy Auto Ship. I planned to ship my car from upstate New York (Syracuse area) to Los Angeles. ... read more

Brian E 

on BBB

2 years ago

Pain in the a** First off they promised delivery by the 28th and didnt deliver until the 4th. Im an OTR driver and needed it delivered on my hometime. So I had to find someone to be there to accept and inspect the truck. When I booked with Easy Auto I was told I can pay with cash, check or credit card, I get a call from the driver saying he only takes cash. I told him if he wants to get paid he has to take credit card, After going back and forth he agreed. When he does arrive the wench on his trailer doesnt work, it took him... read more

William B 

on BBB

2 years ago

I recently received quotes for enclosed and open shipment of a new car from a ********** dealership to ********, **. I preferred and assumed I was booking an enclosed trailer with a price of $1,690 vs $1,240 for an open trailer. The car arrived on the top level of an open carrier undamaged but with **** miles of road grime. The company acknowledged the mistake but would only refund $200 of the $450 overcharge and did not request a fee reduction from the driver. 

Haley G 

on BBB

2 years ago

Awful experience. They told me multiple things that ended up being untrue. Easy auto ship will tell you things to sell you on the deal, and then they end up being untrue. They lied to me about the amount of insurance on my car if something were to happen, the time frame on which my car would be delivered, and how I could pay for it. I would never use this company again. 

Sourav M 

on BBB

2 years ago

My Vehicle Vehicle damaged. Once I connected to their customer support for claim department they denied to move forward for insurance coverage 

judy f 

on BBB

2 years ago

Vehicle arrived damaged. Was told at signing it was insured but it is not! 

Dean G 

on BBB

2 years ago

Dented up my roof with a loose cable of some sort . 6k damage, and they immediately denied my claim and driver delivered ****** vehicle and held my key hostage till I pay and sign BOL, and I still havent received. Drive it yourself where ever it needs to go