Easy Auto Ship

Renna B 

on BBB

a year ago

The service was terrible. My car was scheduled to arrive on a Saturday. In the evening when it had not arrived I contacted the dispatch person from the delivery service and got one run around after another. I then tried to contact Easy Auto because they advertise 24/7 availability. After sending several text with no answers I tried their phone number several times and again no answer. I will never use them again. 

Richard T 

on BBB

a year ago

I reached out to this company on December 7, 2023 to ship a vehicle from ********* to *******. The initial pick up day was to be December 27, 2023 with a delivery date to be January 6, ****. I contacted them on January 2 when I found out the vehicle had not been picked up. I asked for status and I was told theyre waiting to assign a driver. January 6, **** came and went without a vehicle being delivered and still no driver assigned to pick this vehicle up. On January 9, **** I reached out to one of their competitors and my v... read more

Todd R 

on BBB

a year ago

False promises and no communication. Reached out as I had read great things about the company and was greeted with pleasantries and promises of no issues in getting two vehicles shipped from ***** to Washington. Was quoted a great price on the 29th and an expectation that even though it was near the New Year's that this would happen within a few days, could even expedite if wanted to but again was told not to worry. Had only one text the following Tuesday stating "we're working on finding a carrier" and that was it, no respo... read more

Qianli M 

on BBB

a year ago

I wouldn't recommend it. The agent failed to secure the first driver on time, and the second driver wasn't confirmed until just before the final shipping day, resulting in an additional $100 fee due to the agent's error. Moreover, I had to initiate contact daily to get updates on the booking status. The agent's attitude was dismissive and unprofessional, pressuring me to pay the extra fee to ensure the second driver.The pickup went well, but the delivery process was fraught with issues. The car was supposed to arrive on 12/2... read more

William M 

on BBB

a year ago

They were supposed to pick up the vehicle in late November and deliver it to an auto repair shop I use. I gave Easy Auto Ship the days and hours the shop would be open. The driver arrived ON THANKSGIVING DAY! My friend had to interrupt his family Thanksgiving dinner and drive 20 miles to meet him, help load the truck, then drive 20 miles back. Then the next day the driver attempted to deliver the vehicle to the repair shop -- Friday, the day after Thanksgiving -- and of course they had closed for the holiday weekend. When I ... read more

Janice S 

on BBB

a year ago

Autoship ( broker) was terrific however when my car was turned over to ********transport we were very dissappointed. The delivery time was changed 4 times and the only reason we were aware was because we called a half dozen times. Never once did we receive a text or call independently from ******** (*******) letting us know the times were changed. I found them very unprofessional and unreliable. Ask Auto ship which transport company they are using for your car! Do not go with ********. 

Mike C 

on BBB

a year ago

Used other car transport companies and this one blows the others away 

Shawn C 

on BBB

2 years ago

My vehicle was damaged moving from MA to ***** to a repair shop, as I was moving back to ***** as well I wasn't able to immediately able to see the vehicle within 24 hours, the shop it was delivered to did take pictures proving the damage was done during transportation yet Easy Auto is refusing to repair the damage. Very bad customer service and would not recommend. 

Courtney M 

on BBB

2 years ago

Never again. This company guaranteed a delivery date verbally and in writing, and didn't start looking for a driver until it was way too late to meet that delivery date. This company communicated nothing about the guaranteed delivery date to the driver. Even the driver told me I should have gone with another company.