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Easy Auto Ship
- Transportation Services
- Boardman, OH
About this business
Location details
860 Boardman Canfield Rd, Boardman, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Carrier that was assigned was not good. Bad communication, does not speak English, lied about pick up time and date, and damaged car during transport. Called in a claim before taking delivery during inspection and was told to pay the balance and they would file the claim. Now close to two months later Easy Auto Ship closes the claim which has not been settled due to lack of response or communication from the Carrier *** ***** *******. Do not use this carrier, Easy Auto Ship claims to have insurance but it is not the case- th... read more
Business response:
We appreciate you submitting this review so we can help educate on this subject. When we send you terms and conditions we as a business expect you to read them before you sign them in this case you clearly did not read them and just signed them. In our contract we state that Easy Auto Ship does have insurance however it is a contingency policy that only goes into effect if the carrier we select to transport your vehicle does not have insurance. In this case your carrier did or we wouldn't have been able to file a claim with ... read more
I called Easy Auto Ship on 12-28-2024. I needed my two vehicles shipped from ** to **. I wanted them shipped on 1-3-2025(Friday). The gentleman that I spoke with stated that he would add Thursday and Saturday to the time frame as well. I asked if my vehicles would be shipped on one of those days, he stated YES. I started receiving text messages, in which I stated that I want to to be called. I even expressed that via email. YOU DON'T DO BUSINESS VIA TEXT/EMAILS EASY AUTO SHIP!!!!!!! I kept getting the generic text: Hi l!. We... read more
Business response:
We understand your frustration, but it's important to clarify a few things. First, when you initially booked your shipment, our representative provided a general time frame, which is how these services are scheduledunfortunately, no one can guarantee an exact date for pickup, especially when dependent on a variety of external factors like weather and carrier availability. As for the communication method, while you may prefer phone calls, we have made it clear that we handle most updates via text and email, as these are the m... read more
Easy Auto was easy to deal with. No issues with them. But the other company that they contracted out to to actually transport my vehicle is another story. Rude on the phone, and didn't seem to care at all when they were two days late delivering my vehicle. I understand now why this company was one of the least expensive. You get what you pay for I suppose.
Absolute ***** experience ever. The shipper they hired destroyed 2 of our vehicles, dismantled the electronics in my ******** smashed up our ********* This company is claims they have insurance however the company they hired is not cooperating . So now we have to get a lawyer and **** Over $12,000 in damage and easy auto takes no responsibility other than filing a claim. The driver, delivered our cars a day late also, had no plates on his tractor and a Maine plate ON THE TRAILER ONLY. We then learned the company had had simi... read more
Business response:
We apologize that your vehicles were damaged during transit unfortunately things do happen and a claim was filed as it states in our terms and conditions. We filed an insurance claim with the carriers insurance company and gave you all of the information that you needed, the claim number, the insurance companies phone number and the adjusters phone number. We are not associated with the carriers insurance company unfortunately so we are unable to have any direct access to the claim. Their insurance company has their own poli... read more
I will not recommend the service to any of my friends or coworkers . The carrier failed to pickup on time. Over the replaced carrier was very professional and delivered the next day. Everything went well with the second carrier after they canceled my order.
Business response:
We reviewed your file and we did in fact get you a driver and you did receive your vehicle. Unfortunately what you lacked to write was that the carrier cancelled their offer because their truck broke down. Unfortunately that is something that happens and can't be prevented and we apologize for the inconvenience. We appreciate you leaving this review so we can educate our future customers on this subject. In this industry unfortunately unforeseen things happen and trucks break down and carrier's cancel. We do everything in ou... read more
This is a terrible company to work with. They quoted me $1100 to ship my car from ******** to *******. I thought it a good price and mentioned it to a friend. They called two days later and were quoted $850. Wait. It gets worse. When they came to pick up my car the driver said because my golf clubs were in the car I had to pay him an extra $100 in cash. I called the dispatcher and he said I had to pay. When they went to pick up my friends car which is heavier and had more stuff in it the driver didnt even look inside, let al... read more
Business response:
We appreciate your review, however you have left out a lot of information. You shipped your vehicle 3 weeks before your friend. That in itself is the biggest part to this review! Our prices change that is the nature of the industry, and we made you aware of that when you called into our company. Had you called in when you got your vehicle delivered and let us know there was an issue we 100% would have done what ever we could have done to make it right. However you waited until your friends car had been delivered and realized... read more
My car was suppose to get here in two days and it took over two weeks. They hire out drivers so once the car is in that drivers possession they cannot help you with your car besides calling the driver. In my case, they couldnt communicate with the driver since he did not speak English. I personally had to reach out to him and use ****** translate. The driver kept saying he was broken down.
Business response:
Thank you for sharing your experience. It looks like the driver broke down on his way to deliver your vehicle which we apologize for however it is something that cant be controlled. It also looks like you changed your delivery address after the vehicle was already picked up which made it a little harder for the driver to do. We apologize for the delays and appreciate you letting us know.
I had excruciatingly painful experience. I would start by saying that I was lied and given false promise my car will be picked up and will be delivered the next day and to make sure either me or someone should be present at the delivery address. Also I wasn't aware that they use broker to transport my car and I found out later the day the car supposed to be picked up. Calling back and follow up was constant till I booked the pick up day and paid the initial payment. Since then, no call were answered and no one to reach to to... read more
Business response:
When you call into our company we make it very clear that we are a broker not a transporter so all of our customers are aware, Also when your vehicle is dispatched you receive a text from our company with the pick up and delivery date and the carrier's phone number. You received that text that stated your vehicle would be picked up 9/30 and delivered 10-2. 9/30 was the first date of your 5 business day window so getting a driver on the first day of the window is actually us doing our job. We did tell the driver that you are ... read more
These people are not what you think it is talking bout 1100. To get my car from ********** to warrior ******* the said 5 6 days shoot all that a lie I really don't trust what going on they do nothing but tell you this and that now the truck messed up I just don't believe it now call this morning they talking about the lack of communication that lack of communication sure should not be 1100 I just don't feel that I no it got something to do with the seller they can't fool me I no they doing something to it would have been her... read more
Business response:
$1100 to transport a car ***** is actually a ridiculously low price, considering most drivers usually take cross-country trips at .50-1.00 per mile. We are an auto transport broker, not the carrier company who is transporting the vehicle. Their truck broke down, which we have no control over, and that was the reason for their delay. They tried to deliver the vehicle 3 days ago but the driver told us the customer informed him that he didnt have the money to pay for the transport at that time. Instead of putting the car in sto... read more
Frequently asked questions about Easy Auto Ship
How is Easy Auto Ship rated?
Easy Auto Ship has a 4.6 star rating with 6,565 reviews.
When is Easy Auto Ship open?
Easy Auto Ship is closed now. It will open at 9:00 a.m.