This profile has been claimed by the business owner or representative.
Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Meh. Underwhelming for the price Parking was gross, broken glass and garbage everywhere. People kept coming up the VIP line and cutting in front often me while I was trying to check in. Stood there for 20 mins, one person behind the counter. Beds were large and comfortable
Business response:
Your concerns are noted. We strive to improve based on your feedback. Thank you for sharing your experience.
will most likely not stay here again. 1st room had bugs in the bed. And the 2nd room was smaller with smaller TV and very far from elevator. 1st room was great, 2nd room was not good.
Business response:
We sincerely apologize for falling short of your expectations during your recent stay with us. We understand your concerns regarding the issues you encountered with both rooms, and we take such feedback very seriously.
Fair
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
just ok Room was old- carpet frayed at bathroom entrance. finger prints on hanging artwork. one light bulb not working in vanity area. air conditioner return hanging down on one side and very noisy when running. felt like low budget hotel room. breakfast was very good at coffee house.
Business response:
It's regrettable to hear about your experience. We appreciate your feedback and will address the issues mentioned. Thank you for highlighting the positive breakfast experience at our coffee house.
An experience that I never want to go through ever again! We got in late the 1st evening, put our luggage in the room & went down to play slots. We were very disappointed that we weren't able to sign up for a Cesars Reward card because they were closed! After spending a generous amount of money the 1st night the next morning, we went to get players cards & explained our situation & got no sympathy or credit(s) to our new cards. I was very upset that Cesars was too "tight" to offer up any kind of card rewards for the money we... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your stay at Eldorado Resort Casino. We're disappointed to hear that your visit did not meet your expectations. We appreciate your detailed feedback regarding the issues you encountered, including the inability to sign up for a rewards card upon arrival, the lack of compensation for your first night's play, and the noise disturbances from neighboring guests. Your comments about room placement and machine payouts have also been noted. We will take all of your... read more
Fair
Business response:
Thank you for your feedback.
Fair
Business response:
We value your opinion. Thank you for your feedback.
Not good Bookings not good. I would like a credit please. I ended up paying over $500 for 2 nights and there was no view broken bathroom fan broken coffee maker that drained out all over dresser etc. Never received any emails till I called to confirm and booking raised my room total by $200 and I could not cancel because it was one day after the time. Bookings is a scam and then the room was gross!
Business response:
We're sorry to learn of your experience. Sadly we cannot control third party bookings. Please reach out to them for assistance.
Disappointing Bathroom toilet sprayed water everywhere damaging my backpack
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,147 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.