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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
From the politely rude check-in to the wrong room, Eldorado was consistent in its inconsistency. As usual, we were put in the wrong room. Despite being switched, the room was still wrong. It was a smaller room than what was reserved and paid for. This happens every time. The spa tub had a broken nozzle. The floor had two deep indentations near the bed that were a tripping hazard. The room needed to be thoroughly dusted and cleaned. The shower was dirty with small mildew spots. The carpeting was also dirty. The bedding had la... read more
Business response:
We sincerely apologize for falling short of your expectations during your recent stay at Eldorado Resort Casino. We are deeply concerned about the issues you encountered, from the check-in process to the room assignment and various maintenance problems. Your feedback is invaluable to us, and we take your comments very seriously. We strive to provide a high-quality experience for all our guests, especially our frequent visitors, and we regret that we did not meet this standard during your stay. Thank you for taking the time t... read more
Received a little tiny room at the very end of the corridor. My husband is 83 and it was a long walk. Won’t stay there a We arrived around 2:30 and if we wanted to check in early it would be an additional $50. That turned me off so much we will never go back and we have been staying there for years. The hotel was not busy and we had traveled a long ways.
Business response:
We appreciate you taking the time to provide your feedback, Susan. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Fair The room never got warm enough. It was very cold, there was no extra pillows or blankets in the room. The when you took a shower, the water ran from the wall down the floor in the bathroom.Their door was hard to shut and lock. Horrible champagne at the bar. When you're gambling and very bland beer, that's on draft was like, it was old. The location worked for us.
Business response:
Your feedback is important to us, and we appreciate you taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay, including the room temperature, lack of extra bedding, shower problems, and issues with the door. We also regret that you found the champagne and draft beer unsatisfactory. While we're glad the location worked for you, we understand that these other factors significantly impacted your overall experience. Your input is valuable in helping us enhance our servi... read more
Bad When I made reservation with booking. com, the description of the room is not the same as I came to the room. I would have stayed in a diff hotel if I knew it was not the room I needed. The last 2 times I made reservation it was diff when I came to the hotel to stay. It’s finger pointing that it was the booking . com responsibility to update their system. Either way they have to have better system to update both website . Very disappointed. Had stayed in this hotel since 1990’s BUT
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize if your experience was anything less than satisfying. The excitement and enjoyment of all our guests is our top priority and we’re saddened to learn we failed to meet those expectations on this occasion. We hope you’ll provide us with the opportunity to welcome you again and a chance to better serve you in the near future. Best regards,
My husband was particularly unhappy. We will probably not come back. The AC/Heating system was noisy. The bed was not comfortable. BR only has one sink. The view we had was not pretty. The pillows and the food at the Brewery.
Business response:
We are disappointed to hear about your experience at Eldorado Resort Casino. Thank you for sharing your feedback.
Almost every time I book on this site the hotel downgrades the room I paid for. I booked a deluxe king room, the pictures showed a couch.. they gave me a room with 2 queens and no couch. Location
Business response:
We sincerely apologize for any inconvenience you experienced with your room booking. We understand how frustrating it can be when the room you receive doesn't match your expectations. We take these matters seriously and would like to address your concerns directly. We value your feedback and hope to have the opportunity to make things right.
Coud not sleep even with earplugs Too loud, noisy. Air-condition cannot be turned off and too loud. Loud machinery works 24/7 outside the window Clean, spaceus
Business response:
We are deeply concerned to hear about your experience during your stay with us. We understand how important a quiet and comfortable environment is for our guests to get a good night's sleep. We sincerely apologize for the noise issues you encountered, particularly with the air conditioning and machinery outside. We appreciate you taking the time to bring this to our attention. Thank you for letting us know about these issues, as it helps us improve our services for future guests.
I won’t go back to that hotel We had to move rooms twice because our room kept filling with cigarette smoke so bad we couldn’t sleep. There were also people yelling and running in the hallways at 3:00am. Parking was easy
Business response:
Thank you for sharing your concerns. We apologize for the inconvenience you experienced during your stay.
Over all it was ok, had better had worst. The room was just ok, a lot of money, for not much of a room! It old style and I like that
Business response:
We apologize for any inconvenience regarding the room. Thank you for your feedback.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,147 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.