Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,147 reviews

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Matthew

a year ago

Won't stay there again The food was good sushi was great next to Roxys that's about it. Very un happy with are stay. Old looking rooms promised a suite with juccuzi tub and at check-in they said the where Blocked won't ever stay there again .

Business response:

We appreciate you taking the time to provide your feedback, Matthew. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Eylon

a year ago

Poor Room was dirty. Neibors were loud and kept waking me up. Bed was uncomfortable. Shower head was way too low. Room was cheap.

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Ramirez

a year ago

Disappointing

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Ramirez

a year ago

Poor

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Joannes

a year ago

Horrible No electric power, no help, no elevators for hours and hours The emergency door

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Lydia

a year ago

I wish I could get refunded it was old and dirty , front desk was rude Room was dirty Nothing

Business response:

We sincerely apologize for falling short of your expectations and the issues you encountered during your stay. We take cleanliness and customer service very seriously, and we're disappointed to hear about the condition of your room and the interaction with our front desk staff. Please accept our deepest apologies for these shortcomings. Your feedback is invaluable in helping us improve our services for future guests.

David

a year ago

I did not like my room and the guy who checked me in had an attitude. My room was horrible. It was the fusion the elevators and it overlooked the roof where guys were working and could see in my room. La Strada restaurant

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

John

a year ago

Not worth more than a Motel 8 stay The room. The restroom. The water pressure. The shower head. The tub height. The bed. That it was close to the airport

Business response:

We appreciate you taking the time to provide your feedback, John. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Brittany

a year ago

Quiet. Comfortable bed. I asked for a crib for my baby and they emailed saying they would have it ready before check in and they did not. I was disappointed The big tub in the room and large shower

Business response:

Thank you for your feedback. We apologize for the inconvenience with the crib request. Your positive comments about the room amenities are appreciated.