Eldorado Resort Casino

Taylor 

on Expedia

2 months ago

We have stayed at the Eldorado many many times and usually have a great experience. This time however it was a rough time. The check in was great quick and easy! The room was very dated, the cabinets creaky and one about to fall off. When we got into the room the temperature was a little warm. After adjusting the thermostat down about 4 degrees to 68, we set our things down and went off the find food! A few hours later we returned to the room to find it Extremely hot. 78 or hotter the thermostat said 72 but we were sweating.... read more

Jennifer 

on Expedia

2 months ago

2 Star property at best Bathroom had used soap still on the shampoo dispenser and a weird white substance soap scum or worse perhaps visible through the cheap anti slip. Was given a new room easily enough. 2nd clerk was helpful and kind. 1st was impatient and awkward just very stand offish not a front desk personality. Security there harassed my friend for being on the phone in my car longer than they thought appropriate for her protection alledgedly. Security glared at me when my elevator doors opened upon checkout to where... read more

Katie 

on Expedia

2 months ago

They only had luke warm water in shower and bed were a little hard 

Kerry 

on Expedia

2 months ago

Noisy outside the property. 

Dwight 

on Expedia

2 months ago

Room very dirty and noisy at night 

Charlie 

on Expedia

2 months ago

Customer service was exceptional and the team was very nice. The reason for my low rating is only because of the room. Eldorado has taken away the ability for you to change the thermostat in your own room. While I understand it may save them money to keep all rooms at the same temperature, but when I pay to stay in a room, I want to be comfortable. Instead, I had to use I had to use 2 comforters folded over, plus the sheets from the 2nd bed, just to keep warm. I could not stay in the room unless I was in the bed because it w... read more

Barry 

on Expedia

3 months ago

The only problem we had was that the pillows were way too hard. It made sleeping difficult. We've stayed here before and this has not been a problem. We called housekeeping to get them changed but the replacements were the same. I suppose some bean counter decided they were spending too much money on the comfort pillows they used to have. A good night's sleep is one of the most important things when you're traveling. We will not stay there again. 

Anthony 

on Expedia

3 months ago

Room was hot even with AC running the whole time. Waited until exactly 3 to start checking in guests 

Scott 

on Expedia

3 months ago

The hotel was great- friendly staff, clean, nice room. But everything was closed. They tout all these restaurants, but literally no food was available at 10pm. In a casino? Silly. The one 24 hour restaurant is closed on Mondays for cleaning. Dumb. We came there to spend money and Eldorado literally prevented it.