Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,151 reviews

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Keila

2 years ago

Bad

Business response:

We appreciate you taking the time to provide your feedback, Keila. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Nan

2 years ago

Poor

Business response:

We appreciate you taking the time to provide your feedback, Nan. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Wyatt

2 years ago

Disappointing

Business response:

We appreciate you taking the time to provide your feedback, Wyatt. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Wendy

2 years ago

It was a good location but hotel is getting old and in need of a renovation Microwave in room would be nice. The hotel was looking quite tired.

Business response:

We appreciate your feedback, Wendy. We are continuously working to improve our facilities and services, and your comments will be taken into consideration. Thank you for choosing Eldorado Resort Casino.

Julie

2 years ago

Aweful The Bed.it was awful, after about 2 hours I was in total agony severe back pain, absolute no support from mattress called front desk explaining the problem with the Mattress and requested a different room, I was in agony and it took me a while to find the number of the room and they had hung up the phone. then I called again and used the emergency button and it took them more than 30 minutes before someone showed up. the person that finally showed (a security person) first knocked on the wrong room, but did a good job... read more

Business response:

We apologize for the negative experience you had during your stay at Eldorado Resort Casino. Your feedback is important to us and we will address the issues you mentioned with our team to ensure they are rectified. Thank you for bringing this to our attention.

Gambira

2 years ago

Bad

Business response:

We appreciate you taking the time to provide your feedback, Gambira. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Wrigth

2 years ago

Más o menos La habitación muy pequeña y el olor un poco desagradable Nada

Business response:

Nos disculpamos por el inconveniente que experimentó durante su estadía en Eldorado Resort Casino. Gracias por tus comentarios.

Sabino

2 years ago

Disappointing

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino