Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,151 reviews

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Karina

2 years ago

Disappointing The bathroom link had a leakage The view

Business response:

We apologize for the inconvenience caused by the bathroom leakage during your visit, Karina. We appreciate your feedback and will address this issue promptly. Thank you for bringing it to our attention.

Janet

2 years ago

Poor

Business response:

We appreciate you taking the time to provide your feedback, Janet. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Lopez

2 years ago

Bad Terrible view, stinky pillows, weak internet signal, very old television, very small room, it was a nightmare the time of check-in and many others things. It's hard to find something that really liked in that hotel room.

Business response:

We apologize for your unpleasant experience at Eldorado Resort Casino. We appreciate your feedback and will address the issues you mentioned to ensure a better stay for future guests.

Maria

2 years ago

Not worth the money that was spent on the room The resort fee that I was unaware of until after booking room on Expedia. I reserved 2 queen beds and ended up with full beds. Only had 2 towels and. 2 waters in the room had to request more waters and towels Convenience and resort offered so much to do

Business response:

Thank you for your feedback. We will be addressing your concerns.

Andrea

2 years ago

Poor

Business response:

We appreciate you taking the time to provide your feedback, Andrea. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Syed

2 years ago

Would not recommend to my enemies As soon as you walk in the elevator you can tell the hotel has not been maintained at all. Felt super dirty in all the public areas. The rooms didn't get any better. The worse part, water would not drain in the shower. The bed so sucked being "plush". Just overall both me and my wife could not wait to get out. We got in at 10pm and left at 9am. No where it was a 4 star hotel. We stopped by a econolodge and that seemed better Free parking. Best part and the only good part. Nice shady meeting ... read more

Business response:

Thank you for your feedback. We will be addressing your concerns.

T’s

2 years ago

Fair

Business response:

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

Trisha

2 years ago

I booked 2 days and checked out after the first day. I left at 7:00 am didn’t care about the loss of money for day two I did not like that I had a 4” space between the bottom of the door and the floor. I had to roll up a bath towel to feel more private. Also I had a non smoking room that was clearly a smoking room. Every thing smelled of cigarettes So many options

Business response:

Thank you for your feedback. We will be addressing your concerns.