Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,151 reviews

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Tsan

2 years ago

Disappointing

Business response:

We appreciate you taking the time to provide your feedback, Tsan. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Jerod

2 years ago

Bad

Business response:

We appreciate you taking the time to provide your feedback, Jerod. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Uba

2 years ago

Fair

Business response:

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

Doug

2 years ago

Sucked. I reserved a single room advertised as a “Single King” and got a single with a double bed. It was tiny. Very uncomfortable. When I when back to check my reservation, it looked like someone had changed it. I am fairly sure I reserved the King. Not sure if it was the booking company or what but it was a real stinker for the weekend.

Business response:

We appreciate you taking the time to provide your feedback, Doug. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.

Yvonne

2 years ago

这次的体验太让我失望了，我不会再来了这个酒店外表虽然挺好，但是里面确实是没人管理，而且我们反应没人听的，我跟他们说提前走，他们说会退回钱给我，谁知道没有太让我失望了我们只住了三个晚上题前面退房，我们跟柜台人员沟通要求题前走因为大风雨雪的天气，路不能通过必须提前走、他们不但没有退钱还加了钱，我原本定两张床位，但是他们只给我了一张床我跟他们说你们不对，因为我原定的是要两个床位的，但是他们说要加钱实在太不可理喻了，我们经常去旅游，都是用这个账号的，但是为什么这次？我们每次都是订两张床的，为什么这个酒店会是这样？

Business response:

Yvonne，我们感谢您抽出宝贵时间提供反馈。我们努力提供最好的家庭式服务，很遗憾得知您的经历。您的重要意见已与我们的管理团队分享，以引起他们的注意。我们真诚地希望您能给我们机会在不久的将来为您提供更好的服务。再次感谢您告知我们。

Phillip

2 years ago

Not that good The staff always make a mistake. My room was 824 he wrote 842 on the key bag. I got down to fix it. The staff had to let my wife came because the room belonged her name. Actually I booked all the rooms and prepay my credit card. I didn't eat my breakfast over there.

Business response:

We apologize for the inconvenience you experienced during your stay at Eldorado Resort Casino. We appreciate your feedback and will address the issue with our staff to ensure it doesn't happen again.

Winnie

2 years ago

Fair

James

2 years ago

the hotel was convenient to the casinos Had to change rooms due to the bath tub and shower did not work in the first room. bed, clean

Linda

2 years ago

Fair The temperature of the room was hard to control. We chose the Eldorado as it was close to a wedding venue that we were going to.

Business response:

We apologize for any inconvenience you experienced with the temperature control in your room, Linda. We appreciate your feedback and will make sure to address this issue.