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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Business response:
We appreciate you taking the time to provide your feedback, Marcin. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
It was ok Room was outdated, the thermostat was broken in our room, couldn’t change the temperature. There no extra outlets to plug in your phone. You have to unplug lamps and the alarm to plug in your charger. The floor was a maze, walked through several halls and made several turns to get to our room. The staff wasn’t pleasant, the only person who smiled and actually made us feel welcome was the bell hop gentleman. No protected wifi info was provided. There was an added security feature I haven’t encountered before. In ord... read more
Business response:
Thank you for your feedback. We will be addressing your concerns.
Bad
Both Booking.com and Reno casino resorts are a rip off When I booked the room it gave me my “Total charge” Then when I arrived I had to pay another $50 Making my “total charge” not what my “Total charge” was Nothing
Business response:
Thank you for the feedback!
Fair We did not get the room we requested. I reserved a premium 2 queen room with a sofa and I received a regular 2 queen room. We liked the location and the choice of restaurants.
Business response:
Thank you for your feedback. We will be addressing your concerns.
Bad Shower falling apart, rusty brackets exposed shelf missing, , no glassware asked for some was told no, asked for a sharpie was told no, service is not to par with other casinos esp GSR or peppermill. Asked for extra pillows but they never came.. rooms overpriced for what you get compared to competitors... Not sure why anyone would choose this over other better resorts. NO HOT TUB!?!? LOL pretty pathetic oh and the tiny pool closes at 7? Why would the pool close at 7? That's ridiculous no adult area just kids n a tiny poo... read more
Business response:
Thank you for your feedback. We will be addressing your concerns.
Booking fails again Booking.com failed to make the reservation properly and the hotel wouldn't honor the price and when I called booking.com they refuse to help at all and this is not the first time Nothing about booking.coms service
Business response:
Thank you for the feedback.
Fair Way too wall, could have been cleaner It was a cracker box room I expected much more for the money we spent
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Fair We requested an accessible room 10 days before our reservation. I confirmed the day before we needed an accesible room and was told we had one. When we arrived their was no room available. And no accommodations were made in finding one. The front desk said they could move us to a different hotel. When you’re traveling with someone in a wheelchair everything is more difficult. The hotel they wanted to move us two is a different property, I’m very disappointed and we won’t be staying again. This was our fifth time staying... read more
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,151 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.